Customer Relationship and Communication Manager
Qatar, Doha
Fulltime: 45 hrs a week
Experience: > 10 Years
Conventional Energy
What are you going to do
- Senior Communications Manager with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector
- Coordination and reporting from Customer Relationship Management System (CRMS) based on a Microsoft dynamics platform.
- This will include monitoring of performance against defined SLA's and recommending actions for improvement.
- Management and coordination of external communications issued by the Project Affairs Directorate utilizing multiple channels including social media platforms.
- Working in consultation with 's public relations Dept, ensure the coordination of media communications and briefings issued by the PA Directorate from time to time.
- Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies.
- Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications.
- Prepare and coordinate internal and external briefing material on the progress and status of 's projects and programmes.
- Act as the primary coordinator for the preparation of the PA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which exceed the approved SLA times for response.
- Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team.
- Preparation and updating the Project Affairs customer Relationship Management Plan.
- Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time.
- Experienced communications professional focusing on customer relationship management in the infrastructure sector.
- Competencies in all communications channels with specific skills in media communications and customer complaints management.
- Management and coordination of customer relationship performance and communications to best practice standards.
- Ensure consistency in the quality of communications with customers, stakeholders and Government Departments.
- Management accountability to ensure that the required governance of the department is applied on behalf of PWA.
Essential skills and knowledgeÂ
- BSc or equivalent degree in media/Communication/relevant faculty from a recognized university.
- 10 years of demonstrated experience in Public Relation and communications.
- Arabic and English Language Fluency essential.
What we offer
- Salary:
- Monthly Rate in QAR (All Inclusive)
- Work Schedule:
- 8 Hours / 5 Days
- Duration:
- 36 Months, with possible extension
- Location:
- Qatar