Quality Program Manager/SME

Key Responsibilities

Change Management & Organizational Alignment

• Act as a quality-focused change agent, guiding departments through improvements in documentation, communication, and execution of quality-related processes
• Orchestrate change management initiatives across multiple departments and support organizations
• Align functional groups that historically operated independently and struggled with ownership of quality-related documentation and processes

Quality Program Leadership

• Serve as a Quality SME with strong working knowledge of quality assurance principles and best practices
• Translate quality expectations into actionable, practical guidance for non-quality teams
• Identify system-level gaps between the approved QMS and how functions are performed across the organization

Cross-Functional Collaboration

• Partner with representatives from project execution, project development, procurement, maintenance, and other support organizations
• Facilitate working groups and sub-groups to drive alignment, accountability, and shared ownership of quality-related activities
• Identify linkages between departments and develop solutions to close organizational and procedural gaps

Documentation & Training

• Develop, organize, and standardize training materials and guidance documents
• Support departments in improving documentation where information is lacking, fragmented, or inconsistent
• Provide structured training and communication materials to management, mid-level leaders, and supervisory teams