Introduction

Join a top-tier energy company as an ITSM Coordinator, managing service delivery across key digital systems. You'll ensure service quality, meet performance targets, and lead improvements aligned with business goals. This role offers a competitive daily rate, hybrid work flexibility, and the chance to contribute to high-profile, business-critical projects in a collaborative and forward-thinking environment.

What are you going to do

As ITSM Coordinator - Content Services, you will ensure Digital support service levels are met by managing a clear demand pipeline for managed service providers and aligning resources with operational needs. You will monitor service quality against KPIs, ensure production systems are effectively supported, and enforce proper handover processes for new systems.

The role involves driving continuous improvement initiatives across supported systems, engaging with stakeholders to understand and meet their needs, and managing expectations for service delivery and project outcomes. You will coordinate activities across multi-vendor IT operations, facilitate service improvement programs, and proactively address risks or issues that may impact performance. This position requires strong service management skills, stakeholder engagement, and the ability to deliver high-quality outcomes in a dynamic environment.

Essential skills and knowledge

You have at least six years' experience in IT service delivery or project coordination, ideally in M365 EDRMS environments. You possess strong skills in IT service management, change coordination, and working in multi-vendor IT operations. Exceptional communication, stakeholder engagement, and documentation abilities are essential, along with the capacity to manage competing priorities under pressure. A tertiary qualification in IT, Project Management, or equivalent is required, with relevant certifications highly regarded.

What we offer

This is a 12-month contract role based in Perth offering hybrid work flexibility. You'll work on high-impact digital projects within a respected energy company, supported by a collaborative, inclusive team. This role offers professional growth, exposure to large-scale initiatives, and the opportunity to make a measurable impact on the delivery of critical business systems.

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Anything Else?

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At Brunel, we are proud of our unique corporate culture, which is shaped and nurtured by the collective efforts of our employees. Our work environment is characterised by an authentic, communicative and inclusive approach to teamwork that fosters an atmosphere of collaboration and creativity. Our values are at the center of everything we do – for our clients, our colleagues and ourselves.

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Since 1975, our mission has always been to connect specialists to exciting career opportunities, to support the development of these careers, and to offer fair and equal employment. This has enabled us to create a truly sustainable and durable business model. Having a passion for people and caring deeply for the environment is not only part of Brunel’s DNA but is also reflected in our culture and values. As a global company, we take our social responsibility very seriously.

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