Field service engineers are technical specialists and natural problem fixers who never sit still. They are frequently on the frontline with customers and responsible for designing, installing, maintaining, troubleshooting, and repairing an array of technical hardware and devices. They may also supervise field service technicians or field specialists in carrying out practical tasks, like installation and repair.
Since field service engineers, field service technicians and field specialists all help keep equipment, machinery and systems running for customers, they rarely work in the office and travel from customer-to-customer site. Therefore, being people-centric and providing great customer service is a must when working on premises.
Next to performing or monitoring a technician’s performance, a field service engineer is often responsible for executing more strategic work. This can entail developing strategies for system design, continued innovation and improvement, maintenance and related.
Field service engineers can work in a range of technical sectors, including telecommunications, information technology (IT), manufacturing, transportation, facility management, and industries where electronics and mechanics are essential to operations. A field service engineer who specializes in electronics is also known as an electric field engineer.
In facility management, field service engineers may be responsible for designing strategies for using data analytics to measure a building’s energy efficiency or placing sensors in equipment. In the telecommunications industry, field service engineers may need to install, or monitor the installation, of new equipment to increase internet speed in homes. In the manufacturing sector, a field service engineer may be tasked with training team members of technicians or specialists in how to repair certain technical components and equipment.
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IT-Service Engineer
Location: Wien
Branche: Renewable Energy
Expertise: Research & Development
Experience: 2 years
Als IT-Service Engineer unterstützen Sie die Kollegen beim reibungslosen Betrieb der IT-Systeme. Zuverlässig testen und die führen Sie Softwareupgrades durch und planen die technische Abwicklung von Änderungen und Erweiterungen an bestehenden Systemen. Selbstständig entwickeln Sie nachhaltige Lösungen im Bereich IT-Services. Ebenso betreuen Sie Netzwerkkomponenten, Telefonanlagen, Verteilerschränke und Switches.
Servicetechniker (w/m/d)
Location: Hamburg
Branche: Aerospace
Expertise: Production & Manufacturing
Experience: 1 years
Wartung und Instandhaltung von technischen Anlagen sowie Equipments in der Luftfahrtindustrie Systematische Fehlerursache und Ursachenerkennung sowie -behebung Durchführung von funktions- und sicherheitstechnischen Prüfungen sowie Wartungen Kontinuierliche Dokumentation der Instandhaltungsmaßnahmen und Störungsbehebung Teilnahme am Schicht- und Bereitschaftsdienst
Field Service Coordinator
Location: Melbourne
Branche: Infrastructure
Expertise: Production & Manufacturing
Experience: 1 years
A Company at the Forefront of Cutting Edge Utility Metering Solutions is Looking for a Field Service Coordinator to Provide Critical Support of Field Operations.
Sr. Mechanical Engineer (Building Services)
Location: Doha
Branche: Conventional Energy
Expertise: Planning & Testing
Experience: 5 years
Assesses and approves/recommends suitability of Mechanical Building Services engineering submissions by Contractors and Consultants.Single point technical responsibility and accountability for the assigned project, within Mechanical Building Services design/engineering area of authority.Support Engineering Department to review, update and apply Company standards and Company amendments to external standards.Plan and co-ordinate activities of a team of multidiscipline engineers for providing timely delivery of technical services to meet the project requirements.Co-ordinate engineering designs, develop and review multi-disciplinary work-scopes for projects and other engineering activities. Ensure that the work-scope is comprehensive and clear.Review and approve method statements developed by contracted organizations for scope compliance. Liaise with contracted organizations to resolve technical issues.Develop, update and monitor schedules for in-house engineering activities, contribute to external FEED/EPIC scheduling activities and effective project delivery.Conduct evaluation of technical bid packages for scope compliance.Responsible for evaluation/assessment & recommendation of new vendors proposed during project phase.Responsible and accountable for technical integrity and safety of designs.Requires minimal guidance and instruction.Work accomplishments are not subject to third party design checks.Assess and recommends technical suitability of Tenderers to perform work, within Mechanical Building Services engineering areas of responsibility.
Asisstenz im Servicebereich (w/m/d)
Location: Dresden
Branche: Infrastructure
Expertise: Controlling
Experience: 2 years
Die Termine für Serviceeinsätze bei den Kunden stimmen Sie ab und organisieren Dienstreisen für die Mitarbeiter. Kleinbestellungen bis 2.500 € erarbeiten und lösen Sie aus, sowie die Abrechnungsunterlagen unserer Lieferanten und Nachunternehmer von Ihnen geprüft wird. Dokumentationsunterlagen erstellen und verwalten Sie, indem Sie Daten in Projektmanagement-Tools einpflegen und regelmäßig aktualisieren. Die Bestände an Arbeitskleidung, Messgeräten und Werkzeugen verwalten und überwachen Sie, inklusive der jährlichen Inventur. Die Kommunikation und der Schriftverkehr mit internen Stellen sowie externen Projektpartnern wie Auftraggebern, Nachunternehmern und Lieferanten gehört ebenfalls zu Ihren Aufgaben. Die Stundenerfassung überwachen und kontrollieren Sie und unterstützen dabei die Mitarbeiter bei administrativen Themen.
Common field service engineer responsibilities
A field service engineer is responsible for performing a range of important engineering tasks. Responsibilities may include:
- Conducting research and communicating with customers to identify their needs, diagnose problems and explain technical issues;
- Designing and improving diverse technical components, instruments, products, or systems;
- Inspecting, monitoring, testing, detecting, preventing, and solving an array of electromechanical or other technical malfunctions, such as failing equipment sensors;
- Installing or maintaining technical equipment, systems, or machinery;
- Collaborating with and overseeing fellow field service technicians or field specialists, providing training when needed;
- Delivering field servicing results in line with agreed project timelines and budgets;
- Reporting on results to team and management;
- Ensuring the compliance of field service engineering outputs with relevant requirements, codes, and certifications, and in line with customer needs and demands;
- Always assuring the safety and security of team members;
Traveling to customer premises to execute tasks.
Qualifications for field service engineers
Field service engineers should have at least a Bachelor’s degree in Engineering, Technology, Computer Science, or a related technical field. In some countries, an engineering license may also be required.
Additional supporting skills and experience include:
- Experience as a field engineer, or in a similar technical role;
- Solid understanding of technical systems, with knowledge of electronics and mechanics;
- Excellent applied math and analytical skills;
- Proficiency in using diverse hardware and software systems;
- Strong communication and customer service skills to be able to work easily with customers, technicians, and other team members.
