Customer Service Officer
Australia, Queensland, Fortitude Valley
Parttime: 0 hrs a week
Experience: 0-2 Years
Infrastructure
What are you going to do
This role goes beyond coordination, you'll be managing expectations, presenting plans and pricing, and ensuring every client feels informed, confident, and excited about their journey.
- Acting as the primary point of contact for clients throughout the pre-contract process
- Managing high-volume client communication via phone and email
- Liaising with Sales, Drafting, Estimating, and Design teams to keep everything moving
- Preparing clients for key milestones, including presentations and selections
- Delivering or supporting face-to-face presentations of plans, pricing, and contracts
- Driving contracts through to signing, your work directly impacts monthly results
- Maintaining a seamless, high-quality customer experience from start to finish
Essential skills and knowledge
- Experience in residential construction, pre-contracts, sales coordination, or project administration
- Strong understanding of the home building or construction process
- A confident communicator who can build rapport and manage expectations
- Someone who is highly organised, detail-driven, and thrives under pressure
- A natural presenter, comfortable explaining plans, pricing, and technical details
- A results-driven mindset, motivated by achieving targets and delivering outcomes
What we offer
- Be part of a high-performing, reputable residential builder
- Step into a role where you can own the client experience end-to-end
- Exposure to multiple departments, grow your career across construction
About Brunel:
Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.
Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 45 years of successful operation. If you have any questions or would like to discuss the details of this role, please contact Mae Berja on 0413 885 101