Head of Business Support
The role ensures PMS policy, gates requirements, and deliverables are effectively planned, controlled, and compiled with, while driving alignment, accountability, and continuous improvement across Offshore projects to support consistent, high-quality project delivery.
The role is expected to provide governance and leadership over the Project Management System, risk management, and lessons learned across Offshore projects.
The role ensures PMS policy and requirements as per the defined gates system are consistently applied, controlled, and aligned to support effective project delivery.
The role faces major challenges in ensuring consistent PMS compliance across multiple projects and contractors, balancing strong governance with delivery pressures, managing deviations through formal justification and approval mechanisms, and influencing diverse stakeholders to maintain accountability, risk visibility and continuous improvement.
Provide leadership and governance for Project Management Systems, Audit & Self-Assessment, Risks & Issues Management, and Lessons Learned across all Offshore projects.
Oversee the implementation, compliance, and continuous improvement of Project Management Systems, policies, procedures, and tools.
Ensure effective planning, execution, and quality of project reviews and stage-gate processes in line with requirements.
Lead enterprise and project risk management activities, ensuring risks and issues are identified, assessed, mitigated, and escalated appropriately.
Ensure contractor compliance with company project governance, PMS, and risk management requirements.
Champion Lessons Learned management, ensuring insights are captured, communicated, and embedded into future project execution.
Develop, maintain, and govern the Project Management System roadmap, ensuring it clearly defines project's deliverables at each gate.
Establish, maintain, and enforce the Deliverables Responsibilities & Authority Matrix (DRAM) across all projects, ensuring roles and accountabilities are clearly defined, understood, agreed, and consistently applied to support effective planning, execution, and decision-making.
Ensure all PMS-related deliverables are comprehensively planned, scheduled, tracked, and controlled to ensure timely completion of all deliverables in accordance with PMS policy requirements and the Deliverables Responsibilities & Authority Matrix (DRAM).
Ensure any deviation from Project Management System policy is formally justified, documented, recorded, and approved through appropriate governance and change-control mechanisms such as decision records, waivers, or equivalent governance processes.