Medical Information Associate

Responsibilities

• Respond to Unsolicited Requests for Information
• Respond to unsolicited verbal and written Medical Information inquiries from HCPs, consumers and cross-functional colleagues, in a prompt, accurate and compliant manner.
• Meet or exceed customer satisfaction objectives
• Use local and global data, customer insights, and knowledge of Canadian information ecosystem to formulate local therapeutic area Medical Information content strategy
• Create and manage a local portfolio of high-quality Medical Information responses, supporting different audience, traditional and digital channel needs in English and French. This includes, but is not limited to: Medical Letters, cFAQs, Multi-Response documents, Webpages, Voice Bot content, Slide kits
• Partner with relevant roles and teams within medical information, and across the business (e.g. medical, marketing, business units, digital, GMI), to optimize TA content and delivery.
• Support cross-functional teams with tactic development addressing clinical care gaps
• Develop and maintain therapeutic area (TA) knowledge
• Understand the medical information and regulatory and competitive environment, in relation to capabilities, activities, subject matter expertise (e.g. MI, technology) and service delivery
• Monitor requests and TA (e.g. brand, competitors, markets) to maintain subject matter awareness and up-to-date content.
• Have expert technical knowledge: efficiently analyze and integrate information from a broad range of resources and technologies to address complex customer questions in a timely manner.
• Manage issues and crises, applicable to brand/TA.
• Analyze metrics for applicable TA, sharing insights at local, regional and global level (in conjunction with key personnel).
• Develop and maintain partnerships with key internal teams to accelerate and optimize upcoming launches, manage issues and deliver solutions.
• Deliver scientific training (i.e. CRC, PSP, patient safety, sales etc.) and share expertise with others; coach (formal/informal) and support colleagues within function and broader organization
• Review promotional, medical, educational and other communications for scientific rigour and accuracy as per procedures.
• Deliver digital/virtual, technological and automation initiatives to optimize service delivery, operations efficiencies, customer experience or optimize resources in line with business priorities/goals.
• Manage projects to agreed outcomes and deliver business benefits.
• Implement and deliver on complex transformation projects or solutions.
• Support operational improvements for inspection readiness and/or in relation to inspection outcomes.