IT Support Technician

Purpose

Deliver IT technical assistance to end-users, ensuring smooth operations and resolving IT issues promptly to enhance productivity and minimise downtime.

Responsibilities

• Provide timely, professional assistance to end users via phone, email, or in person, addressing hardware, software, and network issues.
• Diagnose and resolve routine and non-routine IT operational issues. Includes the troubleshooting of technical issues, including hardware and software faults, network connectivity problems, and peripheral device failures.
• Conduct setup, configuration, and ongoing maintenance of desktop/laptop computers, operating systems, software applications, mobile devices, and peripherals.
• Maintain accurate records of support tickets, resolutions provided, and the status/activity of assigned tasks.
• Perform regular system updates, patching, and antivirus management to ensure system security and efficiency.
• Assist in onboarding and offboarding processes by setting up new user accounts, configuring devices, and ensuring compliance with company IT policies.
• Collaborate with IT team members and other departments to ensure timely and effective resolution of IT-related matters.
• Participate in IT improvement initiatives and projects requiring technical expertise.

Education

• A high‑school diploma or equivalent. An associate degree in Information Technology, Computer Science, or a related field is preferred.
• Certification in IT‑related disciplines (e.g., Microsoft Certified Desktop Support Technician (MCDST)) is a plus.
• Proficiency in English communication is required. Multilingual proficiency would be an advantage.
• Additional certifications such as CompTIA A+, Network+, CompTIA Security+, or Microsoft Certified Solutions Associate (MCSA) enhance the candidate’s profile.

Experience

• Proven experience as a technical support technician or similar role.
• Hands-on experience in installing, configuring, and troubleshooting hardware, software, and network systems.
• Strong understanding of basic networking principles, including TCP/IP, DNS, DHCP.
• Familiarity with Windows/Linux/Mac OS environments.
• Experience with ticketing systems and remote desktop tools.
• Ability to prioritise tasks and work independently with minimal supervision.
• Excellent problem‑solving skills and attention to detail.
• Strong interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to quickly learn and adapt to new technologies, software, and processes.
• Team player with a positive attitude and strong commitment to providing quality service and support.

Brunel International S.E.A Pte. Ltd.

UEN No: 199603098R

EA License No: 16S8067

Jason Austria - R1217761