Execution Analyst

We are reaching out about an excellent opportunity to join our client's team as an Execution Analyst in the oil and gas sector, based in Pune. In this contract role, you will be at the heart of our client's procurement operations, supporting Coupa and P2P processes, resolving supplier and payment issues, and driving continuous improvement across their systems and workflows.

Key Responsibilities:

• Troubleshoot stuck payments and share timely status with Suppliers.
• Troubleshoot Coupa system-related issues and coordinate with technical teams when required.
• Support supplier onboarding and supplier enablement activities within Coupa.
• Handle all incoming calls/emails/tickets/Live chat.
• Resolve issues and escalate to the relevant channel if/when required; however, providing first level resolution is of utmost importance.
• Coordinate with multiple Accounts Payable team, Buyers, Vendor Master, IT if required, to provide final resolution to the recipient.
• Provide training in relation to Ariba Usage to Supplier and Buyers.
• Provide training to suppliers for PO confirmation, service entry sheet and Invoice submission.
• To perform a trend analysis on repeat calls/emails and provide ideas to eliminate the repeated calls/emails.
• Timely and relevant customer feedback and status update.
• Due diligence.
• Conduct daily checks to avoid duplications in logging of calls, emails & tickets.
• Check for accuracy of the details logged.
• Analyze the contents of the tickets and assign it to the relevant resolver group.
• Ensure that all tickets are closed accurately, whilst always adhering to processes.
• Participate in continuous improvement initiatives by proposing system and process enhancements.

Key Competencies:

• Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management.
• Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans.
• Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state.
• Digital Fluency - Effectively uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data.
• Analytical Thinking - Systematically breaks down a complex problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a complex problem or situation. Challenges assumptions and reliability of acquired information.
• Decision Making - Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk, and financial expertise to make appropriate decisions and derive insights.
• Innovation - Adapts existing processes, methods, and ways of working to drive efficiency. Uses digital technologies to develop new ideas, projects, and opportunities.
• Influencing - Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and plans influencing strategy. Identifies short term customer needs and communicates benefits to the stakeholder. Knows when and how to use the chain of command.
• Problem Solving - Evaluates and prioritizes problems for own area. Resolves problems in a timely way, using a combination of logic and experience to make decisions and solve problems.
• Relationship Management - Establishes and maintains relationships with peers and internal business partners to achieve results.
• Business Acumen - Identifies new or alternative approaches to performing business activities more efficiently.