EUC Support Analyst
Australia, Western Australia, Perth
Fulltime: 37.5 hrs a week / A$ 45 - 50 per hour
Experience: 0-2 Years
Information Technology
Introduction
We are seeking an experienced EUC Support Analyst to provide high-quality end user computing support across a large global enterprise environment.
This role is focused on delivering responsive support across multiple channels including walk-ups, phone calls, chats and ticketing queues, ensuring users receive timely and effective technical assistance.
What are you going to do
Key responsibilities include:
- Provide end user computing support across desktop, applications and infrastructure environments
- Manage incidents and service requests via ServiceNow and EUC support queues
- Deliver support across multiple channels including walk-ups, calls, chats and remote support
- Triage, troubleshoot and resolve incidents or escalate where required
- Maintain strong customer engagement and follow up on support requests
- Support change and release management processes aligned to ITIL standards
- Contribute to and maintain the knowledge base and self-service portal
- Participate in queue management and rostered support activities
- Respond to escalations and engage resolver groups where needed
- Support remote users and travel to sites where required for on-site assistance
- Maintain detailed troubleshooting notes and ticket documentation
- Analyse dashboards and support data to identify trends and improvement opportunities
- Drive continuous improvement across service delivery and support processes
Essential skills and knowledge
Essential:
- 5+ years' experience across IT support, desktop support, service desk or infrastructure support roles
- Strong understanding of IT Service Management frameworks, including Change and Release Management
- Experience with ServiceNow or similar ITSM platforms
- Strong technical troubleshooting and problem-solving skills
- Exposure to desktop support, application support and end user computing environments
- Excellent written, verbal and interpersonal communication skills
- Ability to build strong relationships across a diverse stakeholder group
What we offer
- 12-month contract with strong extension potential
- Opportunity to work with a leading global energy client
- Exposure to modern workplace technologies and enterprise IT operations
- Collaborative team environment with strong internal support structure
- Competitive daily rate and long-term career potential
Anything else ?
Shape your future
Are you ready for the next step in your career? Join Brunel’s powerful global network, where passionate, results-driven specialists come together with industry-leading clients. By connecting specialists to pioneering projects, we drive change in many industries, enabling growth and delivering great outcomes. Brunel helps you reach your full potential and empowers you to make an impact within a purpose-driven global company.
Explore your career opportunities!
Explore your career opportunities!
Our Culture and Values
At Brunel, we are proud of our unique corporate culture, which is shaped and nurtured by the collective efforts of our employees. Our work environment is characterised by an authentic, communicative and inclusive approach to teamwork that fosters an atmosphere of collaboration and creativity. Our values are at the center of everything we do – for our clients, our colleagues and ourselves.
Learn more about our global network of specialists!
Learn more about our global network of specialists!
Our ESG Commitment
Since 1975, our mission has always been to connect specialists to exciting career opportunities, to support the development of these careers, and to offer fair and equal employment. This has enabled us to create a truly sustainable and durable business model. Having a passion for people and caring deeply for the environment is not only part of Brunel’s DNA but is also reflected in our culture and values. As a global company, we take our social responsibility very seriously.
Join us on our mission!
Join us on our mission!
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