Introduction

What are you going to do

Serve as the primary point of contact for users accessing the ICV Digital Portal
Respond to calls and emails from users and suppliers professionally and promptly

Essential skills and knowledge

Minimum of a Bachelor's degree
Minimum 3 years of experience in IT Help Desk services, communication help desk roles, or similar
Strong knowledge of incident tracking and service management systems (preferably Microsoft Dynamics)
Arabic nationals only, with native-level fluency in Arabic (spoken and written), as the role requires clear communication with local stakeholders.
English: Fluent proficiency (spoken and written) – required
Must demonstrate clear and professional bilingual communication in both languages
A basic understanding of procurement and supply chain processes is preferred
Excellent written and spoken communication skills in Arabic and English
Strong customer service mindset and ability to manage high-volume queries
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
Confident in navigating Microsoft Dynamics and digital platforms
Problem-solving skills and analytical thinking
Ability to multitask and manage time effectively under pressure
Attention to detail and strong organizational skills
Team player with a proactive and professional attitude

What we offer

Salary:

Monthly Rate in QAR (All Inclusive)

Work Schedule:

9 Hours / 6 Days

Duration:
- 2 Years, with possible extension
Location:
- Qatar

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Anything Else?

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Since 1975, our mission has always been to connect specialists to exciting career opportunities, to support the development of these careers, and to offer fair and equal employment. This has enabled us to create a truly sustainable and durable business model. Having a passion for people and caring deeply for the environment is not only part of Brunel’s DNA but is also reflected in our culture and values. As a global company, we take our social responsibility very seriously.

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