What are you going to do

  • Senior Communications Manager with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector
  • Coordination and reporting from Customer Relationship Management System (CRMS) based on a Microsoft dynamics platform.
  • This will include monitoring of performance against defined SLA's and recommending actions for improvement.
  • Management and coordination of external communications issued by the Project Affairs Directorate utilizing multiple channels including social media platforms.
  • Working in consultation with 's public relations Dept, ensure the coordination of media communications and briefings issued by the PA Directorate from time to time.
  • Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies.
  • Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications.
  • Prepare and coordinate internal and external briefing material on the progress and status of 's projects and programmes.
  • Act as the primary coordinator for the preparation of the PA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which exceed the approved SLA times for response.
  • Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team.
  • Preparation and updating the Project Affairs customer Relationship Management Plan.
  • Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time.
  • Experienced communications professional focusing on customer relationship management in the infrastructure sector.
  • Competencies in all communications channels with specific skills in media communications and customer complaints management.
  • Management and coordination of customer relationship performance and communications to best practice standards.
  • Ensure consistency in the quality of communications with customers, stakeholders and Government Departments.
  • Management accountability to ensure that the required governance of the department is applied on behalf of PWA.

Essential skills and knowledge 

  • BSc or equivalent degree in media/Communication/relevant faculty from a recognized university.
  • 10 years of demonstrated experience in Public Relation and communications.
  • Arabic and English Language Fluency essential.

What we offer

  • Salary:
    • Monthly Rate in QAR (All Inclusive)
  • Work Schedule:
    • 8 Hours / 5 Days
  • Duration:
    • 36 Months, with possible extension
  • Location:
    • Qatar

Closing: November 30, 2025

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Do you have any questions about this vacancy?

Vacancy reference: PUB415307

BCP

Corporate recruiter

Bea Cristina Pineda

+974 4040 3434 ext. 439

Contact

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