Singapore, ROBINSON 77
Experience: 4-6 Years
Closing: June 27, 2025

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Introduction

What are you going to do 

Our client is an American MNC in the Semiconductor industry with a good track record

Responsibilities

The contractor shall provide a qualified and competent professional resource to deliver the following Deskside Support Services (DSS) to the organisation, including but not limited to:

  • Provide hardware and software support; including client life-cycle management and all standard management for the site.
  • Provide requested assistance by end-users from the following channels: assigned tickets, user walk-up and calls, or assigned by the service manager.
  • Responsible for installation, configuration and on-going maintenance and usability of desktop/laptop computers, printers, handheld/mobile devices, peripheral equipment and software within established standards and guidelines.
  • Setup new clients and re-imaging their requests of standard laptops and desktops Dell/Mac.
  • Troubleshoot issues with desktops and notebooks including: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
  • Ability to provide troubleshooting assistance for IT-supported PC issues and local support; DHCP/DNS, Active Directory, wireless/wireless hotspots, printers, viruses, remote access (VPN) and Windows, Domain account issues.
  • Support experience with Google Enterprise Applications, BOX, Video, WebEx and Audio (PDI) Conference.
  • Remote and desk-side installation of various software packages, engineering tools, and patches utilizing Altiris.
  • Manage all open requests in Broadcom’s ITSM system in a prompt and timely fashion; document all end-user interactions.
  • Maintain a professional, patient and positive attitude towards users at all times.
  • Prepare and/or maintain documentation for daily operations.

What you should do now

Apply to this job ad or send your CV across to me at e.ng@brunel.net for a confidential discussion.

(Brunel International South East Asia Pte Ltd, Registration Number: 199603098R | Company License Number : 16S8067 | Eve Ng EAP Registration Number R2198025.)

Essential skills and knowledge 

What we offer 

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Are you ready for the next step in your career? Join Brunel’s powerful global network, where passionate, results-driven specialists come together with industry-leading clients. By connecting specialists to pioneering projects, we drive change in many industries, enabling growth and delivering great outcomes. Brunel helps you reach your full potential and empowers you to make an impact within a purpose-driven global company.

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At Brunel, we are proud of our unique corporate culture, which is shaped and nurtured by the collective efforts of our employees. Our work environment is characterised by an authentic, communicative and inclusive approach to teamwork that fosters an atmosphere of collaboration and creativity. Our values are at the center of everything we do – for our clients, our colleagues and ourselves.

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Since 1975, our mission has always been to connect specialists to exciting career opportunities, to support the development of these careers, and to offer fair and equal employment. This has enabled us to create a truly sustainable and durable business model. Having a passion for people and caring deeply for the environment is not only part of Brunel’s DNA but is also reflected in our culture and values. As a global company, we take our social responsibility very seriously.

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Do you have any questions about this vacancy ? 

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Singapore

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