Introduction

The Customer Service – Help Desk Personnel serves as the first point of contact for visitors and clients, providing front-line support and ensuring a smooth and professional customer experience.
This role is critical in managing inquiries, resolving issues, and maintaining accurate records, especially within high-demand environments such as oil and gas, supplier development, and public-facing service desks.

What are you going to do

Delivering exceptional customer service and support at the service desk.
Handling customer inquiries and complaints efficiently and courteously.
Maintaining accurate records of customer interactions and transactions.
Collaborating with internal departments (e.g., QatarEnergy or Tawteen teams) to resolve customer issues.
Preparing and submitting weekly and monthly reports, including:
- Number of visiting, attended, and walk-out customers.
- Average visit and waiting times.
- Number of escalated queries (via phone, email, or walk-in) transferred to relevant teams

Essential skills and knowledge

Bachelor’s degree or diploma in Business Administration, Customer Service, or a related field.
Prior experience in a customer-facing or help desk role, preferably in the oil and gas or public sector.
Strong interpersonal and communication skills in both Arabic and English.
Ability to work under pressure and meet tight deadlines.
Flexibility to adapt to a dynamic and fast-paced work environment
Proficiency in Microsoft Office, especially Excel, for reporting and data tracking.
Familiarity with customer service software and ticketing systems.
Ability to manage and analyze service metrics and KPIs.
Knowledge of the local economy, oil and gas industry, and supplier development is advantageous
Strong documentation and record-keeping skills.

What we offer

Salary:

Monthly Rate in QAR (All Inclusive)

Work Schedule:

9 Hours / 6 Days

Duration:
- 2 Years, with possible extension
Location:
- Qatar

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