Introduction

This 12-month contract supports digital portfolio and demand management initiatives within a large enterprise environment. The role focuses on enhancing ServiceNow Strategic Portfolio Management (SPM), analysing demand and delivery data to improve portfolio decision-making, and driving continuous improvements across processes, governance and reporting.

What are you going to do

As the Digital Business Partner, you will act as a key interface between business stakeholders and digital delivery teams, helping to improve portfolio processes, governance and technology adoption.

Key responsibilities include:

  • Support the embedment, adoption and continuous improvement of ServiceNow Strategic Portfolio Management (SPM) and associated workflows.
  • Contribute to the development and maturity of portfolio management models, improving visibility, governance and prioritisation of digital initiatives.
  • Support digital demand management processes, including intake, assessment, prioritisation and delivery planning.
  • Analyse demand and delivery datasets to provide insights, trends and recommendations that support strategic decision-making.
  • Support AI-enabled portfolio management initiatives through data analysis and reporting.
  • Identify process inefficiencies and implement practical improvements across portfolio processes, governance and reporting.
  • Develop and maintain standards, templates, documentation and supporting artefacts.
  • Build effective relationships with digital delivery teams and business stakeholders to drive process adoption and continuous improvement.
  • Coordinate with technology teams to implement enhancements and transition improvements into business-as-usual operations.

Essential skills and knowledge 

Essential:

  • Demonstrated experience in digital delivery, portfolio management, transformation or demand management environments.
  • Strong understanding of digital project lifecycles, prioritisation frameworks and portfolio governance practices.
  • Experience analysing demand, delivery and portfolio data, translating findings into actionable recommendations.
  • Strong stakeholder engagement skills with the ability to influence and partner across business and technology teams.
  • Experience developing or contributing to standards, process documentation, governance artefacts and operating model improvements.
  • Strong written and verbal communication skills.
  • Self-directed, outcome-focused approach with the ability to operate autonomously.

What we offer

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.

Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane, Melbourne and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 50 years of successful operation.

Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.

Do you have questions?

If you have any questions or would like to discuss the details of this role, please contact Mark Nelson - m.nelson@brunel.net

Closing: July 26, 2026

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Vacancy reference: CR-291483

MN

Corporate recruiter

Mark Nelson

+61 8 9429 5614

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