Introduction

Brunel is seeking a detail-oriented and service-focused Customer Service Representative to support the complete customer order process from initial inquiry through delivery and invoicing. The successful candidate will provide responsive customer support, coordinate with internal teams and third-party logistics providers, resolve order and delivery issues, and maintain accurate documentation

What are you going to do

  • Process customer inquiries received by email and telephone in a timely and professional manner.
  • Review, enter, confirm, monitor, and follow up on customer orders.
  • Process order changes and cancellations accurately.
  • Coordinate with third-party logistics providers regarding outbound shipments and deliveries.
  • Monitor order progress and maintain clear communication with customers throughout the order process.
  • Investigate and resolve damaged shipments, delivery concerns, customer issues, and third-party logistics challenges.
  • Prepare and process invoices for completed orders.
  • Print, scan, prepare, and file administrative documents as required.
  • Answer and direct incoming telephone calls.
  • Provide backup support for inbound orders and inventory supply monitoring.
  • Assist with sample processing and the management of promotional materials when required.
  • Complete additional assignments in accordance with established procedures and management direction.
  • Represent the organization professionally and contribute positively to its values, culture, and reputation.

Essential skills and knowledge 

  • Previous experience in customer service, order management, sales administration, logistics coordination, or a related role.
  • Strong written and verbal communication skills.
  • Demonstrated ability to provide professional and solutions-focused customer service.
  • Excellent organizational skills with strong attention to detail and accuracy.
  • Ability to manage multiple orders, inquiries, and priorities simultaneously.
  • Strong problem-solving skills and the ability to resolve customer, shipping, and delivery issues.
  • Experience coordinating with warehouses, carriers, or third-party logistics providers is an asset.
  • Experience preparing invoices and maintaining order documentation is preferred.
  • Proficiency with Microsoft Office, including Outlook, Word, and Excel.
  • Experience working with an ERP, order-management, or inventory-management system is an asset.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Willingness to provide cross-functional administrative and operational support when required.

What we offer

Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort - let us match you to your ideal position.

Closing: November 29, 2026

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Vacancy reference: PR-307177

ON

Corporate recruiter

Olivia Neyra

+1 403 539 5009

Contact

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Are you ready for the next step in your career? Join Brunel’s powerful global network, where passionate, results-driven specialists come together with industry-leading clients. By connecting specialists to pioneering projects, we drive change in many industries, enabling growth and delivering great outcomes. Brunel helps you reach your full potential and empowers you to make an impact within a purpose-driven global company.

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Our Culture and Values

At Brunel, we are proud of our unique corporate culture, which is shaped and nurtured by the collective efforts of our employees. Our work environment is characterised by an authentic, communicative and inclusive approach to teamwork that fosters an atmosphere of collaboration and creativity. Our values are at the center of everything we do – for our clients, our colleagues and ourselves.

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Our ESG Commitment

Since 1975, our mission has always been to connect specialists to exciting career opportunities, to support the development of these careers, and to offer fair and equal employment. This has enabled us to create a truly sustainable and durable business model. Having a passion for people and caring deeply for the environment is not only part of Brunel’s DNA but is also reflected in our culture and values. As a global company, we take our social responsibility very seriously.

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