Introduction

You will report to Global Head of Customer Service and be responsible for driving the performance, growth, and operational excellence of the service business across the region. The role connects local service teams with global strategy, ensuring alignment on processes, portfolio, and commercial priorities. The position focuses on improving service revenue, strengthening service profitability, and enhancing customer experience by enabling local markets and service teams through structure, tools, and best practices.

What are you going to do

Own and grow service revenue across Asia in partnership with General Managers and local service leaders.
Identify regional and cluster-specific growth opportunities through market and portfolio analysis. Initiate and steer regional service commercial initiatives (up-selling, cross-selling, renewals).
Coordinate regional service marketing activities aligned with global and local strategies.
Establish and scale remote Regional Support Centers.
Support the transition from legacy services to next-generation, value-added offerings.
Define and evolve the regional distributor service portfolio, ensuring clear value propositions and execution readiness.
Define meaningful KPIs and dashboards that enable fact-based decision-making.
Support General Managers in understanding, benchmarking, and improving service P&L performance.
Identify capability gaps and regional training needs across Asia.
Design scalable support models (e.g. 2nd-level support, shared expertise hubs).
Promote a customer-focused, performance-oriented service culture across the region.

Essential skills and knowledge

Bachelor's degree or equivalent experience.
8+ years' experience in service, aftersales, or field operations in laboratory, scientific, technical instrumentation or related industry.
Proven success growing and steering a service business in a matrix and multi-country environment. Demonstrated ability to influence stakeholders at all levels without direct authority.
Structured, analytical thinker with the ability to turn insight into pragmatic actions.
Fluent in English and Chinese; additional Asian languages highly valued.
Willingness to travel 30-50% across Asia.

What we offer

Closing: 27 September 2026

Apply Now

Do you have questions?

Vacancy reference: PR-297934

JG

Corporate recruiter

Jack Gong

+86 21 5422 2172

Contact

$name

Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.