Introduction

We're looking for a Product Specialist - Family, Wills & Estates to champion a leading suite of legal workflows, helping clients adopt, optimise, and get the most value from our solutions. In this pre-sales role, you will act as a key subject matter expert within the sales process, working closely with a Business Development Manager who will guide client engagement.

What are you going to do

What You'll Do

Act as the subject matter expert for Family, Wills & Estates products.
Deliver product demos, workflow consultations, and tailored client education sessions.
Support onboarding, adoption, and implementation best practices.
Collaborate with Sales and CRM teams to identify adoption and growth opportunities.
Build trusted, long-term client relationships and provide ongoing optimisation support.

This is a client-facing, commercially-minded role with opportunities to grow into a sales-facing position.

Essential skills and knowledge

About You

Must have full Australian working rights.
Practical experience or exposure to law, estates, or family practice, ideally as a paralegal, legal admin, or similar client engagement role.
Strong client focus with a confident and engaging communication style, (ideally) experienced in working with senior partners and decision-makers in law firms, and able to build trusted, long-term client relationships.
Enjoys unpacking complex legal processes and explaining them simply.
Commercially aware but value and consultative-led, not hard-selling.
Comfortable travelling and demoing products with clients.

If you don't meet every requirement, we still encourage you to apply - research shows women are less likely to apply unless they meet all criteria, and we value potential, attitude, and a client-focused mindset.

What we offer

This is an outstanding opportunity for a highly organised and committed individual to work in a challenging fast-paced role with the number one intelligent search provider in Australia.

Hybrid working (3 days in office, 2 WFH)
Competitive base salary + superannuation, plus KPI-based bonus focused on your product adoption, teamwork and client impact rather than direct sales.
Health & Wellbeing: In-house barista, weekly catered lunches, free gym memberships, monthly in-house massages, daily fruit and snacks.
Culture & Innovation: Fun social events, charity partnerships, and a vibrant office environment with games and breakout spaces.
Personal Development: Structured career pathways, mentorship programs, leadership development, and regular learning opportunities.
Diversity & Inclusion: Gender affirming leave, privacy rooms, cultural awareness events, and an active D&I committee.
Reward & Recognition: Spot Awards, peer-nominated recognition programs, and annual prizes for outstanding contributions

This role is ideal for someone who understands the legal environment, has worked in and enjoys client engagement, and wants to grow their career in product and sales while making a tangible impact.

Closing: 24 April 2026

Apply Now

Do you have questions?

Vacancy reference: PR-276906

KF

Corporate recruiter

Kate Faulkner

+61 3 9069 6725

Contact

$name

Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.