What are you going to do

Purpose

Deliver IT technical assistance to end-users, ensuring smooth operations and resolving IT issues promptly to enhance productivity and minimise downtime.

Responsibilities

Provide timely, professional assistance to end users via phone, email, or in person, addressing hardware, software, and network issues.
Diagnose and resolve routine and non-routine IT operational issues. Includes the troubleshooting of technical issues, including hardware and software faults, network connectivity problems, and peripheral device failures.
Conduct setup, configuration, and ongoing maintenance of desktop/laptop computers, operating systems, software applications, mobile devices, and peripherals.
Maintain accurate records of support tickets, resolutions provided, and the status/activity of assigned tasks.
Perform regular system updates, patching, and antivirus management to ensure system security and efficiency.
Assist in onboarding and offboarding processes by setting up new user accounts, configuring devices, and ensuring compliance with company IT policies.
Collaborate with IT team members and other departments to ensure timely and effective resolution of IT-related matters.
Participate in IT improvement initiatives and projects requiring technical expertise.

Education

A high‑school diploma or equivalent. An associate degree in Information Technology, Computer Science, or a related field is preferred.
Certification in IT‑related disciplines (e.g., Microsoft Certified Desktop Support Technician (MCDST)) is a plus.
Proficiency in English communication is required. Multilingual proficiency would be an advantage.
Additional certifications such as CompTIA A+, Network+, CompTIA Security+, or Microsoft Certified Solutions Associate (MCSA) enhance the candidate’s profile.

Experience

Proven experience as a technical support technician or similar role.
Hands-on experience in installing, configuring, and troubleshooting hardware, software, and network systems.
Strong understanding of basic networking principles, including TCP/IP, DNS, DHCP.
Familiarity with Windows/Linux/Mac OS environments.
Experience with ticketing systems and remote desktop tools.
Ability to prioritise tasks and work independently with minimal supervision.
Excellent problem‑solving skills and attention to detail.
Strong interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users.
Ability to quickly learn and adapt to new technologies, software, and processes.
Team player with a positive attitude and strong commitment to providing quality service and support.

Brunel International S.E.A Pte. Ltd.

UEN No: 199603098R

EA License No: 16S8067

Jason Austria - R1217761

Closing: 26 February 2026

Apply Now

Do you have questions?

Vacancy reference: A6EC36522A9F54F342DCEB9F4420AC71

S

Corporate recruiter

Singapore

+65 6532 2480

Contact

Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.