Introduction

PSP Manager, CMH (24-month contract) Toronto, ON - Hybrid

What are you going to do 

Responsibilities

PSP Strategy Development & Program Design

  • Partner with brand teams to identify patient needs, understand customer expectations, and assess the competitive landscape for retail products.
  • Develop and implement PSP strategies aligned with global design principles, Canadian market requirements, and brand objectives.
  • Support retail brands within the Cardiometabolic Health portfolio, including Zepbound and Mounjaro.
  • Collaborate with cross-functional teams including Brand, Medical, IT, Patient Safety, Quality, Supply Chain, Legal, Ethics & Compliance, Market Access, Government Affairs, and Finance to design and enhance patient support programs.
  • Define operational requirements, implementation plans, resources, and vendor support necessary for successful program execution.
  • Identify opportunities to improve patient and healthcare professional experiences throughout the PSP journey.

PSP Operations, Monitoring & Oversight

  • Oversee the day-to-day operations of Patient Support Programs, including PSP call centre support, financial assistance cards, co-pay assistance programs, and product troubleshooting.
  • Manage relationships with external PSP vendors and ensure the timely resolution of patient, healthcare professional, and operational issues.
  • Support private access reimbursement pathways, including programs that assist cash-paying patients through discount initiatives.
  • Monitor program performance through CRM platforms, reporting, data analysis, customer feedback, call monitoring, and key performance indicators.
  • Lead regular vendor performance reviews and cross-functional business reviews to evaluate program effectiveness and identify continuous improvement opportunities.
  • Ensure programs operate in accordance with Patient Safety, Medical Quality, Privacy, Compliance, and Customer Experience standards.
  • Manage program budgets, financial tracking, forecasting, and vendor contract oversight.

Project Management & Stakeholder Leadership

  • Lead complex, cross-functional initiatives involving multiple teams, stakeholders, timelines, and dependencies.
  • Develop project plans and proactively identify risks, mitigation strategies, and opportunities for improvement.
  • Manage stakeholder expectations, facilitate communication, and ensure alignment across internal and external partners.
  • Collaborate with PSP colleagues to share best practices and support the delivery of high-quality patient support programs across therapeutic areas.

Essential skills and knowledge 

Requirements

  • University degree required; MBA preferred.
  • 3+ years of Patient Support Program management experience within a pharmaceutical company on the manufacturer side.
  • Experience supporting retail products.
  • Familiarity with co-pay assistance programs, financial assistance programs, and PSP operational execution.
  • Strong knowledge of Canadian reimbursement policies and practices across both private and public payers.
  • Experience supporting private access reimbursement programs.
  • Experience in budget management, financial tracking, and vendor oversight.
  • Strong capabilities in data analysis, reporting, and leveraging CRM platforms to monitor program performance.
  • Extensive project management experience with a proven ability to deliver complex, cross-functional initiatives.
  • Demonstrated ability to manage multiple teams, tasks, timelines, and competing priorities.
  • Strong customer-facing experience with a proven commitment to creating exceptional patient and healthcare professional experiences.
  • Excellent collaboration skills across business units, functional departments, and external vendors.
  • Strong attention to detail.
  • Digital health experience is considered an asset.
  • Bilingualism in English and French is considered an asset.

What we offer

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

Closing: 08 December 2026

Apply Now

Do you have questions?

Vacancy reference: CR-300792

AD

Corporate recruiter

Alyssa DeRosario

+1 403 539 5009

Contact

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Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth  interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.

Are you the perfect match for this vacancy? Apply in 1 minute and let's get in touch!

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