Introduction

We are seeking an experienced EUC Support Analyst to provide high-quality end user computing support across a large global enterprise environment.

This role is focused on delivering responsive support across multiple channels including walk-ups, phone calls, chats and ticketing queues, ensuring users receive timely and effective technical assistance.

What are you going to do 

Key responsibilities include:

  • Provide end user computing support across desktop, applications and infrastructure environments
  • Manage incidents and service requests via ServiceNow and EUC support queues
  • Deliver support across multiple channels including walk-ups, calls, chats and remote support
  • Triage, troubleshoot and resolve incidents or escalate where required
  • Maintain strong customer engagement and follow up on support requests
  • Support change and release management processes aligned to ITIL standards
  • Contribute to and maintain the knowledge base and self-service portal
  • Participate in queue management and rostered support activities
  • Respond to escalations and engage resolver groups where needed
  • Support remote users and travel to sites where required for on-site assistance
  • Maintain detailed troubleshooting notes and ticket documentation
  • Analyse dashboards and support data to identify trends and improvement opportunities
  • Drive continuous improvement across service delivery and support processes

Essential skills and knowledge 

Essential:

  • 5+ years' experience across IT support, desktop support, service desk or infrastructure support roles
  • Strong understanding of IT Service Management frameworks, including Change and Release Management
  • Experience with ServiceNow or similar ITSM platforms
  • Strong technical troubleshooting and problem-solving skills
  • Exposure to desktop support, application support and end user computing environments
  • Excellent written, verbal and interpersonal communication skills
  • Ability to build strong relationships across a diverse stakeholder group

What we offer

  • 12-month contract with strong extension potential
  • Opportunity to work with a leading global energy client
  • Exposure to modern workplace technologies and enterprise IT operations
  • Collaborative team environment with strong internal support structure
  • Competitive daily rate and long-term career potential

Closing: 29 May 2026

Apply Now

Do you have questions?

Vacancy reference: CR-285528

MN

Corporate recruiter

Mark Nelson

+61 8 9429 5614

Contact

$name

Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth  interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.

Are you the perfect match for this vacancy? Apply in 1 minute and let's get in touch!

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