What are you going to do

Our client is seeking a dedicated Customer Service Manager to join their team in Hail City, Saudi Arabia. The goal will be to provide outstanding customer service to the business unit clients by setting customer satisfaction goals, managing customer service performance, monitoring compliance with policies and procedures, and working continuously on enhancing customer experience.

Responsibilities:

Assists with budget preparation for the Customer Service department and manages the assigned budget for the Business Director.
Assists with drafting, implementing, and executing policies and procedures to facilitate quality customer service experience.
Monitors performance metrics for customer service representatives and supervisors and prepare monthly reports summarizing the team performance.
Monitors issues and trends related to customer complaints and inquiries, and analyze the impact on customer's experience, and prepares summarizing monthly reports.
Oversee the training and performance evaluations processes for both current and new team members.
Identifies opportunities to update or improve customer service procedures and makes recommendations to the line manager.
Oversee the daily workflow of the team.

Essential skills and knowledge

Minimum of 10 years of experience in customer service in water sector, with 5 years of management or supervisory position.
Knowledge of Customers account, Billing, Collection, Complains, Meter Reading (AMR).
Experience is in Business to Business and Business to Customers.
Extensive knowledge of customer service procedures and principles.
Strong idea about the business of a Utility Company.
Excellent leadership and interpersonal skills.
Managing big team of employees.
Good understanding of management practices and techniques.
Strong analytical and problem-solving skills.
Outstanding written and verbal communication skills.
Good command of English, written and spoken.
Proficiency in Microsoft Office and customer service software.

Closing: 18 July 2026

Apply Now

Do you have questions?

Vacancy reference: PR-290645

MA

Corporate recruiter

Mohamed Ashar

Contact

$name

Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.