Introduction

Ann exciting opportunity to play a key role in guiding clients through the pre-construction phase, ensuring a seamless and professional experience from initial deposit through to contract signing.

What are you going to do 

As the Customer Service Liaison Officer, you will manage pre-contract administration, coordinate client communications, and support a smooth sales and pre-construction process. You will act as a key client contact, working with internal teams to ensure all documentation, appointments, pricing, and presentations are completed accurately and on time. A key focus will be building strong client relationships, delivering clear communication, and confidently presenting contracts in person.

  • Coordinate sales and pre-contract documentation
  • Manage job file setup and workflow administration
  • Maintain strong client communication throughout the pre-construction process
  • Schedule and coordinate appointments and meetings
  • Liaise with internal departments regarding plans, pricing, and project updates
  • Deliver professional pre-contract presentations and contract support
  • Complete post-meeting administration and follow-up tasks
  • Ensure all processes are managed accurately and within required timeframes

Essential skills and knowledge 

  • Previous experience in a pre-contract, sales coordination, project administration, or client liaison role within the residential construction industry
  • Exceptional client communication and relationship management skills
  • Strong technical knowledge of residential construction and pre-contract processes
  • Confidence presenting contracts and explaining detailed information clearly to clients
  • Excellent organisation skills and high attention to detail
  • Ability to manage multiple clients and projects simultaneously
  • Strong collaboration and stakeholder management skills
  • A target-focused mindset with the ability to work toward monthly KPIs
  • Strong computer literacy across Microsoft Office and document management systems

What we offer

  • Opportunity to join a leading luxury residential builder
  • Brisbane CBD office location
  • Supportive and collaborative team culture
  • Career growth and long-term development opportunities

About Brunel:Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.

Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 45 years of successful operation.

Do you have questions?If you have any questions or would like to discuss the details of this role, please contact Mae on 0413 885 101

Closing: 21 June 2026

Apply Now

Do you have questions?

Vacancy reference: PR-285172

MB

Corporate recruiter

Mae Berja

Contact

$name

Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth  interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.

Are you the perfect match for this vacancy? Apply in 1 minute and let's get in touch!

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