Introduction

This is an exciting opportunity to step into a company known for its excellent structure, streamlined systems, and positive reputation across the insurance and construction sectors.

What are you going to do 

As a Claims Manager, you will manage residential insurance claims from lodgement through to repair approval. You'll work closely with clients, insurers, loss adjusters, assessors, and internal teams to ensure each claim is handled efficiently, professionally, and in accordance with industry standards.

  • Manage end-to-end residential insurance claims, ensuring timely and accurate processing.
  • Liaise with insurers, loss adjusters, assessors, and homeowners to gather information and provide updates.
  • Review scopes of work, reports, and supporting documentation to validate claim details.
  • Coordinate site inspections and communicate with estimators and project teams.
  • Identify and manage variations, risks, and potential delays, escalating where required.
  • Maintain clear and professional communication throughout the claim lifecycle.
  • Ensure all data, notes, and documentation are accurately recorded in internal systems.
  • Deliver exceptional customer service and uphold the company's strong reputation in the industry.

Essential skills and knowledge 

  • Experience in the insurance and construction sector is a must! (insurance repairs, building works, insurance claims, or related roles).
  • Strong communication and stakeholder management skills.
  • Ability to manage multiple claims in a fast-paced environment.
  • Excellent attention to detail, organisation, and problem-solving skills.
  • Positive attitude and desire to work within a supportive, team-focused environment.
  • Preference for candidates located in North Brisbane, but all Brisbane applicants are encouraged to apply.
  • Ability to start immediately or before Christmas is highly regarded.

What we offer

You'll be supported by a solid, collaborative team environment with a genuine focus on growth, development, and long-term career progression.

  • Highly reputable insurance builder with strong industry relationships
  • Excellent systems and processes already in place
  • Supportive management and a collaborative team
  • Genuine career development and progression opportunities
  • Stable, long-term role within a growing business

About Brunel:

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.

Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 45 years of successful operation.

Do you have questions?

If you have any questions or would like to discuss the details of this role, please contact Mae on 0413 885 101

Closing: 29 April 2026

Apply Now

Do you have questions?

Vacancy reference: PR-270407

MB

Corporate recruiter

Mae Berja

Contact

$name

Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth  interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.

Are you the perfect match for this vacancy? Apply in 1 minute and let's get in touch!

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