What are you going to do

Advance Careers has been exclusively engaged by an international energy business looking to grow its market share in the Australian market. They are currently looking for a customer support specialist to join their growing team.

The primary role of the is responsible for assisting clients prepare energy invoicing for their tenants within an Embedded network and resolving day to day queries, while supporting the Metering Manger and Engineering Team within the team to deliver quality services to our clients providing query resolution and database maintenance support.

Responsibilities:

Ensure billing is delivered on time
Assist in the preparation of client proposal documents
Provide effective support to clients
Develop and support relationships with internal staff, customers and suppliers.
Be knowledgeable about business products and services
Be effective and accurate in delivery of information
Ensure A2 and bespoke databases are kept up to date
Ensure you review all and understand regulatory briefings
Attend to new data connections in A2, alerting the clients, reviewing the data and logging details
Assist clients with access to business online portals
Co-ordinate communication between clients and service providers as necessary

Essential skills and knowledge

Accurate billing & data management using SmartInvoicing and A2 systems (or similar)
Strong client support with clear communication and issue resolution.
Process-driven with attention to compliance and regulatory updates.
Confident decision-making and problem-solving in coordination with management.
Tech-savvy with ability to manage portals, databases, and reporting tools.

Closing: 24 September 2025

Apply Now

Do you have questions?

Vacancy reference: PR-260382

NC

Corporate recruiter

Neil Chandaria

+61 3 9069 6725

Contact

Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.