Manager Business Relations & Communications

* Develop and implement annual business relations and communication plans aligned with approved corporate objectives.* Define priorities, deliverables, resource requirements, timelines and performance measures.
* Recommend improvements to policies, procedures and stakeholder-engagement frameworks for approval.* Coordinate plans with relevant departments and subsidiaries to avoid duplication and maintain consistency.
* Provide regular management reports covering progress, outcomes, risks and required decisions.* Develop and maintain a structured stakeholder map and engagement plan.
* Build sustainable relationships with business partners, key clients, government entities and other relevant stakeholders.* Identify potential collaboration opportunities and coordinate their assessment with the relevant business owners.
* Coordinate partnership proposals and memoranda of understanding with Legal and relevant departments, ensuring required approvals are obtained before commitment.* Maintain records of stakeholder engagements, commitments, issues and follow-up actions.
* Escalate sensitive matters and unresolved issues with recommended courses of action.* Manage the delivery of approved internal and external communication plans.
* Oversee the preparation and quality review of corporate announcements, presentations, speeches, publications and digital content.* Ensure Arabic and English communication is accurate, consistent and appropriate for the intended audience.
* Maintain compliance with approved brand identity and communication guidelines.* Coordinate employee communication with Human Resources and other relevant departments.
* Oversee corporate communication channels within the assigned remit and monitor their effectiveness.* Manage day-to-day media coordination and route enquiries through approved channels.
* Prepare briefing materials, key messages and proposed responses for authorized spokespersons.* Monitor relevant media coverage and stakeholder feedback, identifying emerging reputational issues.
* Coordinate timely responses with management, Legal and relevant business owners.* Represent the company externally only within explicit delegation; official spokesperson duties require separate authorization.
* Coordinate engagement with ministries, government bodies and regulatory entities on matters assigned to the function.* Work with Legal and relevant departments to track enquiries, correspondence and agreed actions.
* Manage corporate events, official visits, delegations and protocol arrangements within approved plans and budgets.* Ensuring events and engagements have clear objectives, appropriate representation and documented follow-up.
* Support approved sponsorship and community initiatives and report their outcomes.* Maintain communication escalation procedures, stakeholder contact lists and response materials.
* Support the development and testing of communication arrangements within the company's crisis-management framework.* Coordinate verified information and proposed messages during incidents, subject to approval.
* Maintain an issues log, track corrective actions and incorporate lessons learned into future planning.* Translate functional priorities into clear team objectives, responsibilities and work plans.
* Allocate work, delegate appropriately and monitor delivery quality and deadlines.* Identify capability gaps, training needs and succession requirements.
* Plan workload coverage and maintain continuity of essential activities.* Prepare the proposed functional budget and monitor expenditure against approved allocations.
* Review spending variances and recommend corrective action.* Define service requirements and monitor agency and supplier deliverables in coordination with Procurement.