Introduction

We are seeking a Desktop Support Analyst (L1 / L1.5) to provide hands-on IT support with a leading Australian mining organisation. This is a highly visible, customer-facing role where you will deliver both walk-up (Tech Bar) and desk-side support to ensure a seamless end-user experience. This role is a 6-8 month contract role, with a strong likelihood of going permanent within the organisation.

What are you going to do

As a Desktop Support Analyst, you will be responsible for delivering high-quality end-user support across a range of technologies and environments.

Key responsibilities include:

Provide Level 1 / Level 1.5 desktop support across laptops, desktops and mobile devices
Deliver face-to-face support via Tech Bar and on-site user visits
Troubleshoot issues across Microsoft 365, Active Directory, printers and business applications
Log and manage incidents and service requests through ServiceNow (or similar ITSM tools)
Deploy, configure and maintain end-user hardware and devices
Support meeting rooms, AV systems and video conferencing tools
Travel to metro and satellite sites as required
Escalate complex issues to internal support teams

Essential skills and knowledge

Experience in Desktop Support or Service Desk roles
Strong experience with:
- Microsoft 365
- Active Directory
- ServiceNow (or similar ITSM tools)
- Hardware and printer support
Comfortable working in a customer-facing, Tech Bar / walk-up support environment
Strong communication and problem-solving skills
Ability to manage multiple tasks and prioritise effectively

What we offer

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.

Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 45 years of successful operation.

Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.

Closing: 30 April 2026

Apply Now

Do you have questions?

Vacancy reference: CR-282878

MN

Corporate recruiter

Mark Nelson

+61 8 9429 5614

Contact

$name

Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.