What are you going to do

Senior Communications Manager with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector
Coordination and reporting from Customer Relationship Management System (CRMS) based on a Microsoft dynamics platform.
This will include monitoring of performance against defined SLA's and recommending actions for improvement.
Management and coordination of external communications issued by the Project Affairs Directorate utilizing multiple channels including social media platforms.
Working in consultation with 's public relations Dept, ensure the coordination of media communications and briefings issued by the PA Directorate from time to time.
Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies.
Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications.
Prepare and coordinate internal and external briefing material on the progress and status of 's projects and programmes.
Act as the primary coordinator for the preparation of the PA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which exceed the approved SLA times for response.
Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team.
Preparation and updating the Project Affairs customer Relationship Management Plan.
Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time.
Experienced communications professional focusing on customer relationship management in the infrastructure sector.
Competencies in all communications channels with specific skills in media communications and customer complaints management.
Management and coordination of customer relationship performance and communications to best practice standards.
Ensure consistency in the quality of communications with customers, stakeholders and Government Departments.
Management accountability to ensure that the required governance of the department is applied on behalf of PWA.

Essential skills and knowledge

BSc or equivalent degree in media/Communication/relevant faculty from a recognized university.
10 years of demonstrated experience in Public Relation and communications.
Arabic and English Language Fluency essential.

What we offer

Salary:

Monthly Rate in QAR (All Inclusive)

Work Schedule:

8 Hours / 5 Days

Duration:
- 36 Months, with possible extension
Location:
- Qatar

Closing: 30 November 2025

Apply Now

Do you have questions?

Vacancy reference: PUB415307

BCP

Corporate recruiter

Bea Cristina Pineda

+974 4040 3434 ext. 439

Contact

Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.