Introduction

Analyst, Ariba Support (Hybrid)

Calgary, Alberta

Introduction

Brunel is seeking an Analyst for Ariba Support for a 12‑month assignment for our valued client. We are looking for a proactive and customer‑focused Ariba Support Analyst to provide day‑to‑day functional and administrative support for SAP Ariba. In this role, you will monitor and triage a shared support inbox, resolve user issues, and provide higher‑value Tier 1/Tier 2 support for sourcing and Source‑to‑Pay (S2P) activities. You will work closely with Procurement, AP, Master Data, and other corporate groups to diagnose system versus process issues and ensure smooth operation of Ariba Sourcing and procurement workflows.

What are you going to do 

Responsibilities

Support Intake & Triage

  • Monitor the shared support mailbox; categorize requests, incidents, and user questions.
  • Apply service standards for acknowledgment, prioritization, routing, and escalation.
  • Maintain accurate documentation of resolutions for auditability and knowledge capture

Ariba Sourcing Support

  • Provide "in‑event" support including timelines, bidder visibility rules, Q&A guidance, and event extensions.
  • Troubleshoot sourcing issues (supplier access, publishing errors, templates, rule behaviors).
  • Promote adherence to sourcing process standards and proper system usage.

User Access & Profile Management

  • Support user provisioning, deprovisioning, and role updates.
  • Ensure segregation‑of‑duties requirements are followed where applicable.
  • Work with cross‑functional approval groups when access spans multiple systems.

Source‑to‑Pay Support

  • Provide procedural guidance to internal users and suppliers (e.g., how to confirm an order, invoice, submit credit memos).
  • Support troubleshooting for PO, Goods Receipt (GR), Invoice Receipt (IR), and invoice exception scenarios.
  • Investigate GRIR or Auto‑GR questions and identify system vs. process root causes.
  • Coordinate with AP, Procurement Ops, Master Data, and technical teams as needed for resolution.

Essential skills and knowledge 

Qualifications

  • University graduate in Supply Chain Management, Business Administration, Finance, Accounting or a related field with 1 - 3 years related experience OR 5 - 7 years combination of post-secondary education and related experience with some professional development
  • Hands‑on SAP Ariba support, ideally including sourcing or supplier enablement.
  • Procurement operations, procurement technology, or application support experience.
  • Experience supporting S2P processes with understanding of upstream (sourcing) and downstream (PO, GR, IR) impacts.
  • Experience working within a Tier 1/Tier 2 support model, including intake, triage, and escalation.
  • Preferred: experience troubleshooting GRIR discrepancies or Auto‑GR issues in collaboration with AP/Finance.
  • Strong working knowledge of SAP Ariba Sourcing (events, templates, enablement, troubleshooting).
  • Support desk fundamentals: prioritization, categorization, documentation, communication.
  • Working knowledge of SAP/S4 or ERP procurement concepts (PO lifecycle, GR, IR, invoice exceptions).
  • Customer‑service orientation with strong written and verbal communication skills.
  • Ability to learn quickly, work independently, and manage time effectively.
  • High attention to detail and results‑driven mindset.
  • Strong team collaboration and commitment to integrity and service excellence.

What we offer

Additional Information:

  • This position provides the option to work from home on Mondays and Fridays each week, with the requirement to report to the primary office location on Tuesdays through Thursdays.​

What We Offer

Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort - let us match you to your ideal position.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Brunel provides the global recruitment and workforce services you need to lead your industry. With 45 years of market experience in Renewable Energy, Automotive, Oil & Gas, Life Sciences, Mining and Infrastructure, we help you finish major projects safely, compliantly, on-time, within budget and at the highest quality, so you can keep growing - anywhere in the world.

Closing: 23 April 2026

Apply Now

Do you have questions?

Vacancy reference: CR-282168

DK

Corporate recruiter

Dilyara Kadrzhanova

+1 709 631 8298

Contact

$name

Application process

First Contact

We carefully review your application and in the coming weeks, you will be notified for an interview session if you are selected. Only shortlisted candidates will be contacted within 7 days.

Scheduling an Interview

After being shortlisted, you will be contacted via email or telephone to arrange for a date on your availability for the qualification interview.

Phone/ Qualification Interview

During the interview, you will be assessed on your level of experience and skills, work history, availability, and the qualifications the company is seeking for the position.

Meeting in Real Life

After successfully making through the phone interview, a face to face interview will be scheduled between the candidate and recruiter. This session can be a more in-depth  interview to review your communication and interpersonal skills.

Application for the Position

Submission of candidates resume for client’s approval and screening.

Are you the perfect match for this vacancy? Apply in 1 minute and let's get in touch!

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