Account Manager - Mining & Workforce Solutions
Australia, Queensland, Brisbane
Experience: 6-9 Years
Mining
Introduction
Become a trusted partner to our clients-understanding their workforce needs, delivering great service and growing long-term relationships. You'll focus on client engagement, workforce planning and account growth, supported by a coordinator who manages onboarding, mobilisation and contractor care. If building strong partnerships and solving workforce challenges excites you, we'd love to hear from you.
About this role
About the Role
As an Account Manager, you'll be responsible for the overall success of your client portfolio.
You'll become the trusted advisor to your clients, ensuring we consistently deliver exceptional service while identifying opportunities to strengthen and expand our partnerships.
Working closely with your dedicated Account Coordinator, you'll ensure contractors receive an outstanding experience while maintaining strong communication with both clients and internal teams.
Key Responsibilities
- Manage and develop key client relationships.
- Act as the primary point of contact for your assigned accounts.
- Understand clients' workforce requirements and provide strategic workforce solutions.
- Lead regular client meetings and performance reviews.
- Identify opportunities to grow existing accounts and expand services.
- Ensure service delivery meets and exceeds client expectations.
- Partner with recruitment and operations teams to ensure workforce requirements are delivered successfully.
- Support mobilisation planning for new projects and workforce expansions.
- Resolve complex client or contractor issues professionally and proactively.
- Monitor account performance and identify opportunities for continuous improvement.
- Mentor and support your Account Coordinator to ensure exceptional contractor care and operational delivery.
Is this you?
About You
We're looking for someone who enjoys building relationships, takes ownership, and understands that exceptional service is what creates long-term partnerships.
You'll ideally have experience in:
- Account Management
- Recruitment or Workforce Solutions
- Mining, Resources or Industrial Staffing
- Labour Hire or Workforce Management
- Client Relationship Management
Most importantly, you'll demonstrate:
- Exceptional relationship-building skills.
- Commercial awareness and strategic thinking.
- Strong communication and influencing abilities.
- A proactive, solutions-focused approach.
- Excellent organisation and time management.
- Confidence managing multiple priorities.
- The ability to build trust with clients, contractors and internal teams.
- Leadership through collaboration rather than hierarchy.
What we offer
What Success Looks Like
Success in this role isn't measured solely by sales.
It's measured by:
- Clients who trust you as their workforce partner.
- Strong contractor retention and engagement.
- High levels of service delivery.
- Growing existing client relationships.
- Identifying opportunities before your client asks.
- Solving problems before they become issues.
- Building long-term partnerships that continue to grow.