Introduction

Define requirements from the team of HR, test cases, integration and communicated with implementation partners
Reports and monitor bugs and their resolution by the implementation partner
Prepare and document the data migration, bugs, workflows, administration of the HRIS system
Logs, categorizes, prioritizes, tracks, and routes defects/incidents reported by users

About this role

Work closely with HR Business SME’s, vendor and DBS team;
Prepare and Develops data of existing systems for migration to new system as per vendor requirement;
Understand the current HR function and provide insight into current pain points;
Understand integration requirements and highlight gaps with test cases and testing;
Understands Recruit to Retire processes, Talent management, Payroll Overview & benefits administration;
Able to troubleshoot, analyse, prioritize, and determine root causes to issues/incidents within Success Factors modules;
First level contact point for HR users and other stakeholders for L1, support;
Runs and validate SIT, UAT testing with internal HR users and with Implementation partners;
Organize and felicitate system testing for HR users, business stakeholders, end users and document the issues, risks;
Prepare help file, knowledge transfer documents for go live modules;
Conduct functional knowledge transfer session for the HR Business SME’s.

5+ years of experience HR-IT System Implementation & Support;
Minimum of 2 end to end SuccessFactors implementation, including hands on L1, L2 support;
Functional expertise in several HCM areas including organizational management, personnel administration, payroll, time management, HR reporting, etc;
Preparation & Execution of Test Cases / Test Plans / Test scripts;
Experience in Change Management role (influencing, rollout and embedding change);
Previous experience of being part of implementation team and support or working with SAP Success Factors is a must;
Fluent English both spoken and written;
Very good knowledge of HR processes to map with the system.