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Senior Applications Operations Coordinator

Australia, Perth

Academic Bachelor

4-6 Years

As the Senior Applications Operations Coordinator, you will oversee operational support services for enterprise SaaS and COTS applications while ensuring strong governance, service delivery and system resilience. Key responsibilities include: Lead and manage a team of digital support specialists and vendor partners, ensuring high-quality technical support and service delivery. Build strong relationships with system owners and business stakeholders across corporate and commercial functions. Act as an escalation point for complex incidents, coordinating troubleshooting and resolution of application issues. Drive improvements in monitoring, alerting and observability capabilities to move towards proactive system management. Ensure root cause analysis and incident reviews are conducted to minimise recurring issues. Govern the transition of new applications into operational support, ensuring appropriate processes, documentation and service models are in place. Develop and maintain support workflows, operational documentation and knowledge bases to improve service efficiency. Assess and manage application risks while supporting operational decisions around system maintenance and lifecycle management. Provide operational input into technical architecture decisions for SaaS and COTS platforms. Identify opportunities for cost optimisation and application rationalisation, including FinOps initiatives. Work with vendors and internal teams to plan upgrades, retire legacy systems and maintain technology currency. Support application portfolio planning and lifecycle management to ensure systems remain aligned with business requirements and enterprise standards.

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