Introduction

Qatar Company is one of the leading producers of ethylene and low-density polyethylene (LDPE) and linear low-density polyethylene (LLDPE) in the Middle East Region.
Qatar Company is one of the companies located in the Industrial City along-with its neighbors producing fertilizers, steel, petroleum products and natural gas liquids.
Qatar Company was established in 1974 as a joint multinational venture to utilize the associated and non-associated Ethane feed from petroleum/natural Gas production in line with the industrialization plan of the State of Qatar.
Qatar Company commenced commercial production in 1981 and soon became well established in the global market for its commitment to quality and reliability.
Qatar Company IT Dept. provides services to approx.1500 staff located in Mesaieed plant & Doha head office.
RFP Purpose
Qatar Company is looking to establish a contract for IT Support services for the below roles for the period of five years.

About this role

Installing, supporting, and maintaining servers or other computer operating systems like Windows, Linux etc.
Planning for and responding to service outages and other problems
Monitoring Operating systems
Other duties may include patch management, project activities for systems-related projects
Maintain backup policies & jobs
Ensure that backup jobs are completed successfully
Maintain backup infrastructure
Troubleshoot problems that may arise (backup job failure, application storage errors…)
Manage Servers health check Performance, monitor logs, Events viewer reporting and taking corrective measures.
Manage Backup health periodically
Review Backup Configurations
Review Backup Performance
Analyze Backup Logs
Root-cause analysis and improvement of the reliability of backups
Review and test backup service continuity.
Manage data center related support activities and monitoring.
Coordinate CCTV server and camera related support with vendor.
Coordinate Access control system support activities with vendor.
Responsible for Nagios monitoring system management.
Provide support for Operation for OS related whenever requested.
Provide support to IT Security for Data Center related activities whenever requested.

Each member of staff shall have a minimum of five years of experience working in an IT Service Desk environment along with technical support based on ITIL best practices guidelines in the Oil & Gas sector.
Familiar working experience in ITSM platform ServiceNow.
CONTRACTOR shall provide staff with relevant experience with the skills as listed as per their job description.

Monthly Rate in QAR Plus Transportation, Food & Accommodation provided by Company