Introduction

Qatar Company is one of the leading producers of ethylene and low-density polyethylene (LDPE) and linear low-density polyethylene (LLDPE) in the Middle East Region.
Qatar Company is one of the companies located in the Industrial City along-with its neighbors producing fertilizers, steel, petroleum products and natural gas liquids.
Qatar Company was established in 1974 as a joint multinational venture to utilize the associated and non-associated Ethane feed from petroleum/natural Gas production in line with the industrialization plan of the State of Qatar.
Qatar Company commenced commercial production in 1981 and soon became well established in the global market for its commitment to quality and reliability.
Qatar Company IT Dept. provides services to approx.1500 staff located in Mesaieed plant & Doha head office.
RFP Purpose
Qatar Company is looking to establish a contract for IT Support services for the below roles for the period of five years.

About this role

Manage and Day to day administration of Exchange Online and Exchange Server 2019.
Manage complete O365 and Exchange Server Threat Protection, Security and Compliance.
Manage MDM/MAM and other Microsoft Intune endpoint configurations.
Manage Hybrid Setup between Exchange Server 2019 and Office 365 and ActiveSync clients.
Manage Email Gateway products like Mimecast, TrendMicro, EOP.
Manage MS Teams with complete Security and Compliance.
Manage Meeting Room devices (Evoko, Signage etc).
Manage Servers health by checking Performance, monitor logs, Events viewer reporting and taking corrective measures.
Ensuring highest availability of mail servers (DAG), Failover to DR, monitoring exchange message routing, database backup/restore, Co-coordinating with end user & troubleshooting all issues.
Administration of automated email signature & implemented centralized signature (CrossWare).
Monitor and manage O365 and Exchange policies for: anti-phishing/spam, mail flow rules, quarantined mail policies, data loss prevention (DLP) policies, Office
Message Encryption, impersonation policies, approve/deny policies working inside of Microsoft Purview Compliance Portal and Exchange Online.
Perform service requests related to messaging and collaboration systems – Exchange, O365(Exchange, Security, Compliance and Cloud App Security), Active Directory, Azure, Intune, and Teams.

Each member of staff shall have a minimum of five years of experience working in an IT Service Desk environment along with technical support based on ITIL best practices guidelines in the Oil & Gas sector.
Familiar working experience in ITSM platform ServiceNow.
CONTRACTOR shall provide staff with relevant experience with the skills as listed as per their job description.

Monthly Rate in QAR Plus Transportation, Food & Accommodation provided by Company