Key Account Manager
Canada, Ontario
Experience: 4-6 Years
Medical devices
Introduction
Key Account Manager Greater Toronto Area - Remote
About this role
Responsibilities
Drive Strategic Account Growth
- Develop and execute strategic account plans aligned with customer objectives and business priorities.
- Identify, map, and influence key stakeholders across healthcare systems, from clinical end users to procurement and funding decision-makers.
- Build and maintain long-term relationships with physicians, vascular surgeons, interventional radiologists, hospital administrators, and executive leaders.
- Negotiate agreements and support long-term customer commitments that strengthen the client's market position.
- Identify new business opportunities and generate demand for the client's Endovascular portfolio.
Deliver Clinical and Commercial Excellence
- Provide technical and clinical expertise to physicians and healthcare professionals during live procedures and case reviews.
- Support product utilization in Cath Labs, Interventional Radiology Suites, and Operating Rooms.
- Educate customers on the safe and effective use of the client's technologies.
- Position the client's solutions by demonstrating clinical, operational, and economic value.
- Support the successful launch and adoption of new products and technologies.
Act as a Strategic Business Partner
- Analyze customer business needs and develop innovative solutions that address clinical and financial challenges.
- Lead value-based discussions with executive-level stakeholders, including hospital leadership and provincial healthcare administrators.
- Interpret financial and operational metrics to demonstrate the impact of the client's solutions.
- Monitor industry trends, competitive activity, and healthcare policy changes affecting strategic accounts.
- Act as the internal voice of the customer and collaborate across the client's divisions to deliver a legendary customer experience.
Leverage Data and Insights
- Maintain accurate account, customer, and opportunity information within the CRM system (OneForce).
- Record customer interactions and maintain up-to-date market intelligence and territory information.
- Monitor territory performance, market share, and sales trends.
- Prepare and execute territory strategies based on sales data and account analytics.
- Deliver accurate forecasting and business reporting.
Collaborate Across Functions
- Partner with Clinical Specialists, Marketing, and other internal teams to achieve territory objectives.
- Support national and regional business initiatives.
- Share market insights and customer feedback to influence strategic planning.
- Promote teamwork and collaboration across divisions to maximize customer impact.
Is this you?
Requirements
- Bachelor's degree in Business, Life Sciences, Engineering, Healthcare, or a related field required.
- Minimum 3 years of successful sales experience selling complex products, solutions, or medical technologies.
- Proven experience managing strategic accounts and executive-level customer relationships.
- Demonstrated success in value-based and solution-oriented selling environments.
- Strong business and financial acumen.
- Experience within medical device, healthcare, vascular, cardiovascular, or related industries is strongly preferred.
- Proven ability to influence stakeholders and drive customer partnerships.
- Valid driver's license required.
- Ability to travel within Canada (15-50% depending on territory).
- Ability to travel internationally for training and meetings (approximately 5%).
- The incumbent must be able to communicate effectively in English as duties require interaction with stakeholders across Canada.
- Experience supporting physicians in procedural environments.
- Knowledge of vascular, endovascular, cardiovascular, or interventional technologies.
- Experience utilizing CRM systems such as OneForce or similar platforms.
- Strong contract negotiation and strategic planning capabilities.
What we offer
What We Offer
Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We'll get you going while you get on with the job.
About Us
Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.