Introduction

The position assists with implementation and maintenance, design, upgrade, and ongoing management and security of the network across the organization.

About this role

Assists with designing, implementing, and maintaining network traffic flow policy and configuring routers, firewalls, IPS, VPN, DNS/DHCP, switches (core, distribution, access), wireless, voice, and other information systems and network devices.
Assists in analysing and diagnosing all network and voice failures, packet captures, and reading debug logs, glitches, and malfunctions.
Supports the maintenance, operation, and upgrade of all networks, security, and voice infrastructure on campus and home office setup and ensures timely backup of the configurations.
Tracks all system vulnerabilities, alerts, and security logs messages from security and networking equipment, monitors and takes appropriate actions as required.
Provides end-user and client support for network and voice-related requests and provides meaningful and timely updates to clients on the ticketing system.
Contributes to resolving operational issues and maintaining SLEs.
Supports creating and maintaining documents related to projects, change management, hardware installation and configuration, upgrades, fault diagnostics, preventive maintenance, and resolutions.
Performs other related duties as assigned.

Bachelor’s Degree in Computer Science, Information Technology, or related field.
5 - 6 years of hands-on experience in maintenance, operation, troubleshooting, designing, implementation, and management of Voice, LAN, WLAN, and WAN.
Must be professionally certified CCNA or CCNP.
Other certifications such as CCIE, CISSP or CompTIA Network+ preferred.
Demonstrated experience in
- Communication protocols include TCP/IP, SMTP/POP3, HTTPS, and AppleTalk.
- Ethernet, ISDN, and DSL topologies.
- Routing protocols such as IGRP, EIGRP, RIP, BGP
- MAC OS, UNIX, Windows, CISCO, and Juniper operating systems.
Thorough understanding of
- IP tunnelling protocols, including IPSec and SSL
- wireless networking protocols vulnerability, running packet captures and reading debug logs, and standards
- remote access and VPN technologies.
Basic understanding of cloud-related technologies (AWS, Azure)
Familiar with security standards, compliances, and best practices.
Ability to maintain multi-homed internet environments.
Advanced problem-solving and organization skills with an ability to prioritize in a challenging environment.
Good written and verbal communication skills, with the ability to describe technical solutions that the end user can understand.
Diligent with an ability to multi-task within demanding timeframes.