Claims Service Officer Liaison - Luxury Builder
Australia, Queensland, Fortitude Valley
Experience: 0-2 Years
Infrastructure
Introduction
Ann exciting opportunity to play a key role in guiding clients through the pre-construction phase, ensuring a seamless and professional experience from initial deposit through to contract signing.
About this role
As the Customer Service Liaison Officer, you will manage pre-contract administration, coordinate client communications, and support a smooth sales and pre-construction process. You will act as a key client contact, working with internal teams to ensure all documentation, appointments, pricing, and presentations are completed accurately and on time. A key focus will be building strong client relationships, delivering clear communication, and confidently presenting contracts in person.
- Coordinate sales and pre-contract documentation
- Manage job file setup and workflow administration
- Maintain strong client communication throughout the pre-construction process
- Schedule and coordinate appointments and meetings
- Liaise with internal departments regarding plans, pricing, and project updates
- Deliver professional pre-contract presentations and contract support
- Complete post-meeting administration and follow-up tasks
- Ensure all processes are managed accurately and within required timeframes
Is this you?
- Previous experience in a pre-contract, sales coordination, project administration, or client liaison role within the residential construction industry
- Exceptional client communication and relationship management skills
- Strong technical knowledge of residential construction and pre-contract processes
- Confidence presenting contracts and explaining detailed information clearly to clients
- Excellent organisation skills and high attention to detail
- Ability to manage multiple clients and projects simultaneously
- Strong collaboration and stakeholder management skills
- A target-focused mindset with the ability to work toward monthly KPIs
- Strong computer literacy across Microsoft Office and document management systems
What we offer
- Opportunity to join a leading luxury residential builder
- Brisbane CBD office location
- Supportive and collaborative team culture
- Career growth and long-term development opportunities
About Brunel:Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.
Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 45 years of successful operation.
Do you have questions?If you have any questions or would like to discuss the details of this role, please contact Mae on 0413 885 101