The role holder is responsible for the day-to-day management of the company's collection and payment processes, including bank guarantees, daily payment reconciliations, chargebacks and disputes, direct debit collections, and month-end closing and bank reconciliation activities.
About this role
Daily Activities
Bank Guarantees: Process new guarantees and amendments, coordinating with Ooredoo, FASTTELCO, banks, and other stakeholders using approved forms and templates.
Payment Reconciliations: Reconcile RAS-posted cash, K-Net, credit card, AMEX, dealer, sub-dealer, and logistics collections against bank and TAP records; investigate variances, escalate discrepancies, and process adjustments.
Chargebacks and POS Support: Review card chargebacks, gather supporting documents, resolve payment disputes, and address internal and external POS-related complaints.
Direct Debit Collections: Maintain customer collection records and resolve direct debit complaints within agreed service levels.
KCC and Court Hold Cases: Manage rejected cheques and replacement documentation, follow up with banks, record court hold entries, and maintain case records.
Month-End Activities
Closing Entries: Post and review bank charges, collection commissions, device rentals, dividend transactions, external agency K-Net charges, and POS-related reclassification entries.
Bank Reconciliations: Complete monthly bank reconciliations and resolve outstanding reconciling items.
ASI Reconciliation: Reconcile monthly ASI invoices and investigate and resolve identified differences.
Is this you?
Bachelor's degree in accounting, Finance, Commerce, or a related discipline.
Minimum 3-5 years' relevant experience in accounting, cash management, reconciliations, or treasury operations, preferably within telecom, banking, or a large corporate environment.
Solid understanding of bank guarantees, card settlements (VISA / MasterCard), chargebacks, direct debit, and cheque clearing processes.
Strong knowledge of bank reconciliation and month-end closing procedures.
English - essential: Proficient in English (reading and writing) for internal reporting and stakeholder communication.
Arabic - essential: Fluent in Arabic (reading and writing) to correspond with banks, clearing houses, and government/court entities.