Introduction

PSP Manager, CMH (24-month contract) Toronto, ON - Hybrid

What are you going to do 

Responsibilities

PSP Strategy Development & Program Design

  • Partner with brand teams to identify patient needs, understand customer expectations, and assess the competitive landscape for retail products.
  • Develop and implement PSP strategies aligned with global design principles, Canadian market requirements, and brand objectives.
  • Support retail brands within the Cardiometabolic Health portfolio, including Zepbound and Mounjaro.
  • Collaborate with cross-functional teams including Brand, Medical, IT, Patient Safety, Quality, Supply Chain, Legal, Ethics & Compliance, Market Access, Government Affairs, and Finance to design and enhance patient support programs.
  • Define operational requirements, implementation plans, resources, and vendor support necessary for successful program execution.
  • Identify opportunities to improve patient and healthcare professional experiences throughout the PSP journey.

PSP Operations, Monitoring & Oversight

  • Oversee the day-to-day operations of Patient Support Programs, including PSP call centre support, financial assistance cards, co-pay assistance programs, and product troubleshooting.
  • Manage relationships with external PSP vendors and ensure the timely resolution of patient, healthcare professional, and operational issues.
  • Support private access reimbursement pathways, including programs that assist cash-paying patients through discount initiatives.
  • Monitor program performance through CRM platforms, reporting, data analysis, customer feedback, call monitoring, and key performance indicators.
  • Lead regular vendor performance reviews and cross-functional business reviews to evaluate program effectiveness and identify continuous improvement opportunities.
  • Ensure programs operate in accordance with Patient Safety, Medical Quality, Privacy, Compliance, and Customer Experience standards.
  • Manage program budgets, financial tracking, forecasting, and vendor contract oversight.

Project Management & Stakeholder Leadership

  • Lead complex, cross-functional initiatives involving multiple teams, stakeholders, timelines, and dependencies.
  • Develop project plans and proactively identify risks, mitigation strategies, and opportunities for improvement.
  • Manage stakeholder expectations, facilitate communication, and ensure alignment across internal and external partners.
  • Collaborate with PSP colleagues to share best practices and support the delivery of high-quality patient support programs across therapeutic areas.

Essential skills and knowledge

Requirements

  • University degree required; MBA preferred.
  • 3+ years of Patient Support Program management experience within a pharmaceutical company on the manufacturer side.
  • Experience supporting retail products.
  • Familiarity with co-pay assistance programs, financial assistance programs, and PSP operational execution.
  • Strong knowledge of Canadian reimbursement policies and practices across both private and public payers.
  • Experience supporting private access reimbursement programs.
  • Experience in budget management, financial tracking, and vendor oversight.
  • Strong capabilities in data analysis, reporting, and leveraging CRM platforms to monitor program performance.
  • Extensive project management experience with a proven ability to deliver complex, cross-functional initiatives.
  • Demonstrated ability to manage multiple teams, tasks, timelines, and competing priorities.
  • Strong customer-facing experience with a proven commitment to creating exceptional patient and healthcare professional experiences.
  • Excellent collaboration skills across business units, functional departments, and external vendors.
  • Strong attention to detail.
  • Digital health experience is considered an asset.
  • Bilingualism in English and French is considered an asset.

What we offer 

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

Closing: 08 December 2026

Apply Now

Are you the perfect match for this vacancy? Apply in 5 minutes and let's get in touch!

your-application-process[1]

Process of your application

Application process & contact

We will now begin examining your application: We will take a close look at your application documents and ask you for additional information if necessary. If your qualifications match our requirements, we will invite you to meet us for the first time.

Project discussion with our customer

If the introductory meeting goes well for you and us, we will arrange a meeting with the customer who has the perfect project for you. This gives you the opportunity to find out more about the customer and the project.

The decision

If you enjoyed the project discussion and the customer is also convinced of your expertise, we will ask you the final and decisive question: Do you want to get started at Brunel?

Introductory conversation with Brunel

In an introductory meeting, we would like to find out more about your interests, ambitions and professional developments. At the same time, we report on working at Brunel and provide information about all career opportunities and prospects.

Welcome to Brunel

Now great times are beginning! With Brunel you have countless opportunities to help shape technological progress. You decide how your career path goes. We support you in every phase of your career. You always have security behind you: Brunel!