Introduction

We are seeking an experienced EUC Support Analyst to provide high-quality end user computing support across a large global enterprise environment.

This role is focused on delivering responsive support across multiple channels including walk-ups, phone calls, chats and ticketing queues, ensuring users receive timely and effective technical assistance.

What are you going to do 

Key responsibilities include:

  • Provide end user computing support across desktop, applications and infrastructure environments
  • Manage incidents and service requests via ServiceNow and EUC support queues
  • Deliver support across multiple channels including walk-ups, calls, chats and remote support
  • Triage, troubleshoot and resolve incidents or escalate where required
  • Maintain strong customer engagement and follow up on support requests
  • Support change and release management processes aligned to ITIL standards
  • Contribute to and maintain the knowledge base and self-service portal
  • Participate in queue management and rostered support activities
  • Respond to escalations and engage resolver groups where needed
  • Support remote users and travel to sites where required for on-site assistance
  • Maintain detailed troubleshooting notes and ticket documentation
  • Analyse dashboards and support data to identify trends and improvement opportunities
  • Drive continuous improvement across service delivery and support processes

Essential skills and knowledge

Essential:

  • 5+ years' experience across IT support, desktop support, service desk or infrastructure support roles
  • Strong understanding of IT Service Management frameworks, including Change and Release Management
  • Experience with ServiceNow or similar ITSM platforms
  • Strong technical troubleshooting and problem-solving skills
  • Exposure to desktop support, application support and end user computing environments
  • Excellent written, verbal and interpersonal communication skills
  • Ability to build strong relationships across a diverse stakeholder group

What we offer 

  • 12-month contract with strong extension potential
  • Opportunity to work with a leading global energy client
  • Exposure to modern workplace technologies and enterprise IT operations
  • Collaborative team environment with strong internal support structure
  • Competitive daily rate and long-term career potential

Closing: 29 May 2026

Apply Now

Are you the perfect match for this vacancy? Apply in 5 minutes and let's get in touch!

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Process of your application

Application process & contact

We will now begin examining your application: We will take a close look at your application documents and ask you for additional information if necessary. If your qualifications match our requirements, we will invite you to meet us for the first time.

Project discussion with our customer

If the introductory meeting goes well for you and us, we will arrange a meeting with the customer who has the perfect project for you. This gives you the opportunity to find out more about the customer and the project.

The decision

If you enjoyed the project discussion and the customer is also convinced of your expertise, we will ask you the final and decisive question: Do you want to get started at Brunel?

Introductory conversation with Brunel

In an introductory meeting, we would like to find out more about your interests, ambitions and professional developments. At the same time, we report on working at Brunel and provide information about all career opportunities and prospects.

Welcome to Brunel

Now great times are beginning! With Brunel you have countless opportunities to help shape technological progress. You decide how your career path goes. We support you in every phase of your career. You always have security behind you: Brunel!