Introduction

We are seeking a Desktop Support Analyst (L1 / L1.5) to provide hands-on IT support with a leading Australian mining organisation. This is a highly visible, customer-facing role where you will deliver both walk-up (Tech Bar) and desk-side support to ensure a seamless end-user experience. This role is a 6-8 month contract role, with a strong likelihood of going permanent within the organisation.

What are you going to do 

As a Desktop Support Analyst, you will be responsible for delivering high-quality end-user support across a range of technologies and environments.

Key responsibilities include:

  • Provide Level 1 / Level 1.5 desktop support across laptops, desktops and mobile devices
  • Deliver face-to-face support via Tech Bar and on-site user visits
  • Troubleshoot issues across Microsoft 365, Active Directory, printers and business applications
  • Log and manage incidents and service requests through ServiceNow (or similar ITSM tools)
  • Deploy, configure and maintain end-user hardware and devices
  • Support meeting rooms, AV systems and video conferencing tools
  • Travel to metro and satellite sites as required
  • Escalate complex issues to internal support teams

Essential skills and knowledge

  • Experience in Desktop Support or Service Desk roles
  • Strong experience with:
    • Microsoft 365
    • Active Directory
    • ServiceNow (or similar ITSM tools)
    • Hardware and printer support
  • Comfortable working in a customer-facing, Tech Bar / walk-up support environment
  • Strong communication and problem-solving skills
  • Ability to manage multiple tasks and prioritise effectively

What we offer 

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.

Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 45 years of successful operation.

Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.

Closing: 30 April 2026

Apply Now

Are you the perfect match for this vacancy? Apply in 5 minutes and let's get in touch!

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Process of your application

Application process & contact

We will now begin examining your application: We will take a close look at your application documents and ask you for additional information if necessary. If your qualifications match our requirements, we will invite you to meet us for the first time.

Project discussion with our customer

If the introductory meeting goes well for you and us, we will arrange a meeting with the customer who has the perfect project for you. This gives you the opportunity to find out more about the customer and the project.

The decision

If you enjoyed the project discussion and the customer is also convinced of your expertise, we will ask you the final and decisive question: Do you want to get started at Brunel?

Introductory conversation with Brunel

In an introductory meeting, we would like to find out more about your interests, ambitions and professional developments. At the same time, we report on working at Brunel and provide information about all career opportunities and prospects.

Welcome to Brunel

Now great times are beginning! With Brunel you have countless opportunities to help shape technological progress. You decide how your career path goes. We support you in every phase of your career. You always have security behind you: Brunel!