Introduction

Brunel is seeking a detail-oriented and service-focused Customer Service Representative to support the complete customer order process from initial inquiry through delivery and invoicing. The successful candidate will provide responsive customer support, coordinate with internal teams and third-party logistics providers, resolve order and delivery issues, and maintain accurate documentation

What are you going to do 

  • Process customer inquiries received by email and telephone in a timely and professional manner.
  • Review, enter, confirm, monitor, and follow up on customer orders.
  • Process order changes and cancellations accurately.
  • Coordinate with third-party logistics providers regarding outbound shipments and deliveries.
  • Monitor order progress and maintain clear communication with customers throughout the order process.
  • Investigate and resolve damaged shipments, delivery concerns, customer issues, and third-party logistics challenges.
  • Prepare and process invoices for completed orders.
  • Print, scan, prepare, and file administrative documents as required.
  • Answer and direct incoming telephone calls.
  • Provide backup support for inbound orders and inventory supply monitoring.
  • Assist with sample processing and the management of promotional materials when required.
  • Complete additional assignments in accordance with established procedures and management direction.
  • Represent the organization professionally and contribute positively to its values, culture, and reputation.

Essential skills and knowledge

  • Previous experience in customer service, order management, sales administration, logistics coordination, or a related role.
  • Strong written and verbal communication skills.
  • Demonstrated ability to provide professional and solutions-focused customer service.
  • Excellent organizational skills with strong attention to detail and accuracy.
  • Ability to manage multiple orders, inquiries, and priorities simultaneously.
  • Strong problem-solving skills and the ability to resolve customer, shipping, and delivery issues.
  • Experience coordinating with warehouses, carriers, or third-party logistics providers is an asset.
  • Experience preparing invoices and maintaining order documentation is preferred.
  • Proficiency with Microsoft Office, including Outlook, Word, and Excel.
  • Experience working with an ERP, order-management, or inventory-management system is an asset.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Willingness to provide cross-functional administrative and operational support when required.

What we offer 

Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort - let us match you to your ideal position.

Closing: 29 November 2026

Apply Now

Are you the perfect match for this vacancy? Apply in 5 minutes and let's get in touch!

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Process of your application

Application process & contact

We will now begin examining your application: We will take a close look at your application documents and ask you for additional information if necessary. If your qualifications match our requirements, we will invite you to meet us for the first time.

Project discussion with our customer

If the introductory meeting goes well for you and us, we will arrange a meeting with the customer who has the perfect project for you. This gives you the opportunity to find out more about the customer and the project.

The decision

If you enjoyed the project discussion and the customer is also convinced of your expertise, we will ask you the final and decisive question: Do you want to get started at Brunel?

Introductory conversation with Brunel

In an introductory meeting, we would like to find out more about your interests, ambitions and professional developments. At the same time, we report on working at Brunel and provide information about all career opportunities and prospects.

Welcome to Brunel

Now great times are beginning! With Brunel you have countless opportunities to help shape technological progress. You decide how your career path goes. We support you in every phase of your career. You always have security behind you: Brunel!