Introduction

Analyst, Ariba Support (Hybrid)

Calgary, Alberta

Introduction

Brunel is seeking an Analyst for Ariba Support for a 12‑month assignment for our valued client. We are looking for a proactive and customer‑focused Ariba Support Analyst to provide day‑to‑day functional and administrative support for SAP Ariba. In this role, you will monitor and triage a shared support inbox, resolve user issues, and provide higher‑value Tier 1/Tier 2 support for sourcing and Source‑to‑Pay (S2P) activities. You will work closely with Procurement, AP, Master Data, and other corporate groups to diagnose system versus process issues and ensure smooth operation of Ariba Sourcing and procurement workflows.

What are you going to do 

Responsibilities

Support Intake & Triage

  • Monitor the shared support mailbox; categorize requests, incidents, and user questions.
  • Apply service standards for acknowledgment, prioritization, routing, and escalation.
  • Maintain accurate documentation of resolutions for auditability and knowledge capture

Ariba Sourcing Support

  • Provide "in‑event" support including timelines, bidder visibility rules, Q&A guidance, and event extensions.
  • Troubleshoot sourcing issues (supplier access, publishing errors, templates, rule behaviors).
  • Promote adherence to sourcing process standards and proper system usage.

User Access & Profile Management

  • Support user provisioning, deprovisioning, and role updates.
  • Ensure segregation‑of‑duties requirements are followed where applicable.
  • Work with cross‑functional approval groups when access spans multiple systems.

Source‑to‑Pay Support

  • Provide procedural guidance to internal users and suppliers (e.g., how to confirm an order, invoice, submit credit memos).
  • Support troubleshooting for PO, Goods Receipt (GR), Invoice Receipt (IR), and invoice exception scenarios.
  • Investigate GRIR or Auto‑GR questions and identify system vs. process root causes.
  • Coordinate with AP, Procurement Ops, Master Data, and technical teams as needed for resolution.

Essential skills and knowledge

Qualifications

  • University graduate in Supply Chain Management, Business Administration, Finance, Accounting or a related field with 1 - 3 years related experience OR 5 - 7 years combination of post-secondary education and related experience with some professional development
  • Hands‑on SAP Ariba support, ideally including sourcing or supplier enablement.
  • Procurement operations, procurement technology, or application support experience.
  • Experience supporting S2P processes with understanding of upstream (sourcing) and downstream (PO, GR, IR) impacts.
  • Experience working within a Tier 1/Tier 2 support model, including intake, triage, and escalation.
  • Preferred: experience troubleshooting GRIR discrepancies or Auto‑GR issues in collaboration with AP/Finance.
  • Strong working knowledge of SAP Ariba Sourcing (events, templates, enablement, troubleshooting).
  • Support desk fundamentals: prioritization, categorization, documentation, communication.
  • Working knowledge of SAP/S4 or ERP procurement concepts (PO lifecycle, GR, IR, invoice exceptions).
  • Customer‑service orientation with strong written and verbal communication skills.
  • Ability to learn quickly, work independently, and manage time effectively.
  • High attention to detail and results‑driven mindset.
  • Strong team collaboration and commitment to integrity and service excellence.

What we offer 

Additional Information:

  • This position provides the option to work from home on Mondays and Fridays each week, with the requirement to report to the primary office location on Tuesdays through Thursdays.​

What We Offer

Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort - let us match you to your ideal position.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Brunel provides the global recruitment and workforce services you need to lead your industry. With 45 years of market experience in Renewable Energy, Automotive, Oil & Gas, Life Sciences, Mining and Infrastructure, we help you finish major projects safely, compliantly, on-time, within budget and at the highest quality, so you can keep growing - anywhere in the world.

Closing: 23 April 2026

Apply Now

Are you the perfect match for this vacancy? Apply in 5 minutes and let's get in touch!

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Process of your application

Application process & contact

We will now begin examining your application: We will take a close look at your application documents and ask you for additional information if necessary. If your qualifications match our requirements, we will invite you to meet us for the first time.

Project discussion with our customer

If the introductory meeting goes well for you and us, we will arrange a meeting with the customer who has the perfect project for you. This gives you the opportunity to find out more about the customer and the project.

The decision

If you enjoyed the project discussion and the customer is also convinced of your expertise, we will ask you the final and decisive question: Do you want to get started at Brunel?

Introductory conversation with Brunel

In an introductory meeting, we would like to find out more about your interests, ambitions and professional developments. At the same time, we report on working at Brunel and provide information about all career opportunities and prospects.

Welcome to Brunel

Now great times are beginning! With Brunel you have countless opportunities to help shape technological progress. You decide how your career path goes. We support you in every phase of your career. You always have security behind you: Brunel!