Essential skills and knowledge
- Bachelor’s degree in computer science, Information Technology, Information Systems, or a bachelor’s degree in any Business discipline.
- 8 years’ IT experience in a technology management ITSM service management role with widespread knowledge of IT.
- Application of specific quality standards to all tasks undertaken.
- Principles, practices, tools, and techniques of IT auditing knowledge.
- Methods and techniques for reporting progress and financial conformance experience.
- Has a good overall knowledge of wide areas of information systems practice and applications.
- Communicates well, both orally and in writing, and has the skill to influence through persuasion in a formal context.
- Understands the need to maintain a practical and pragmatic approach to standards compliance.
- Ability to apply standards, practices, codes, and assessment and certification programs relevant to the IT industry and the specific organization or business domain.
- Ability to leverage system or method for the management of quality Information Technology practices, including quality planning, assurance, and control.