Information Management Services Coordinator
Australia, Western Australia, Perth
Fulltime: 37.5 hrs a week
Experience: All levels
Information Technology
Introduction
What are you going to do
Reporting to the Content Services Service Line Owner, you will coordinate the delivery of information management services and support the ongoing uplift of Woodside's information governance and enablement program.
This role will play a key part in helping the business manage information effectively by translating business needs into clear technical requirements, coordinating delivery activities and enabling sustainable adoption across platforms, processes and teams.
This role will act as a trusted information management SME, working closely with Digital Business Partners, senior stakeholders, business teams and external vendors to improve service delivery, enhance search and AI-enabled information capabilities, and support the delivery of uplift projects and service enhancements.
- Coordinate the delivery of information management services, uplift projects and service enhancements, ensuring alignment with service line strategy and business objectives.
- Engage with Digital Business Partners, senior stakeholders, business teams and external technology partners to understand requirements, manage expectations and support effective delivery.
- Translate business needs into clear information management and technical requirements, working with platform engineering teams to support sustainable implementation.
- Coordinate, track and manage escalations across a range of information management activities, ensuring delivery progress is visible and issues are resolved effectively.
- Drive continuous improvement initiatives to enhance information management processes, user experience, search capability, AI-enabled tools and operational effectiveness.
- Coordinate effective change management, enablement and business readiness activities, including training, drop-in sessions and communications to improve adoption.
Essential skills and knowledge
You will be a delivery-focused information management professional with deep subject matter expertise, strong stakeholder engagement capability and the confidence to influence outcomes across a complex business environment.
Ideally, you will have:
- Deep knowledge of information management principles, knowledge management, data management, governance frameworks and industry best practices.
- Strong understanding of service delivery, delivery processes and the coordination required to manage priorities, expectations, escalations and outcomes.
- Proven experience leading or coordinating information management uplift initiatives, service enhancements or program-based delivery activities.
- Ability to understand business requirements and communicate effectively with both technical teams and business stakeholders.
- Excellent communication, stakeholder engagement and influencing skills, including experience working with senior stakeholders and cross-functional teams.
- Demonstrated experience supporting change management, business readiness, enablement and adoption activities.
- Experience improving information search capability, user education or AI-enabled information management tools and services would be highly regarded.
- Experience working with suppliers, vendors, contracts and procurement processes.