Account Coordinator
Australia, Queensland, Brisbane
Fulltime: 40 hrs a week
Experience: From 4 years
Mining
Introduction
We're looking for an Account Coordinator to support our mining clients and contractors across PNG. If you enjoy working with people and keeping operations running smoothly, this role is for you. Ideal for someone with recruitment experience (Resourcer, Candidate Manager, Delivery Consultant) or a strong background in coordination, customer service, or workforce administration who's ready to build a long-term career in contractor care and operations.
What are you going to do
About the Role
As an Account Coordinator, you'll be responsible for managing the contractor journey from onboarding through to assignment completion.
You'll become the primary point of contact for contractors, ensuring they receive exceptional support throughout their assignment while coordinating mobilisation, documentation and ongoing communication.
Key Responsibilities
- Manage end-to-end onboarding and mobilisation.
- Coordinate contractor documentation and compliance.
- Support international workforce mobilisation and global mobility processes.
- Build and maintain strong relationships with contractors.
- Act as the primary point of contact throughout each assignment.
- Manage multiple onboarding activities simultaneously.
- Keep contractors and Account Managers informed through proactive communication.
- Conduct regular contractor welfare and engagement check-ins.
- Resolve day-to-day issues including documentation, mobilisation delays and contractor enquiries.
- Identify potential issues early and work collaboratively to resolve them.
- Continuously look for ways to improve processes and the contractor experience.
Essential skills and knowledge
About You
You'll succeed in this role if you enjoy combining strong people skills with excellent organisation and attention to detail.
We're looking for someone who:
- Has experience in workforce coordination, customer service or contractor administration.
- Builds trusted relationships with ease.
- Is highly organised and manages competing priorities effectively.
- Takes ownership and follows tasks through to completion.
- Communicates proactively and keeps stakeholders informed.
- Enjoys solving problems before they escalate.
- Maintains professionalism under pressure.
- Wants to build a career in contractor care, workforce coordination and operations.
What we offer
Why You'll Love Working Here
We believe our contractors are our greatest asset, and we pride ourselves on delivering a level of service that sets us apart.
You'll be trusted to manage your own portfolio, supported by an experienced team, and given opportunities to grow your career as our business continues to expand.
If you're someone who enjoys helping people, thrives in a structured environment, and takes pride in following things through from start to finish, this is an opportunity to build a rewarding long-term career.
Ready for your next challenge?
Apply today and become part of a team that values relationships, ownership, professionalism and genuine care for the people we support.