Introduction

Brunel is currently recruiting for an experienced WA Service Manager to lead a technical service team across water treatment operations.

The role combines field service leadership, client relationship management, team development, operational planning and commercial performance. You will be responsible for ensuring service works are delivered safely, efficiently and to a high standard, while also supporting customer retention, service growth and team performance.

What are you going to do 

  • Lead, support and develop a team of 7 Service Technicians across WA.
  • Coordinate service delivery with support from in-office Service Coordinators.
  • Oversee routine and corrective maintenance activities across water treatment assets.
  • Ensure all work is completed safely, efficiently and in line with HSEQ requirements.
  • Maintain a strong safety culture, including toolbox meetings, incident reporting and continuous improvement.
  • Build and maintain strong client relationships across existing and prospective customers.
  • Support business growth through service quality, customer engagement and commercial awareness.
  • Oversee service documentation, plant history, stock requirements and spare parts recommendations.
  • Prepare or support quotes for spare parts, chemicals, service work and upgrades.
  • Ensure team performance meets or exceeds client expectations.
  • Conduct performance reviews and support individual development plans.
  • Improve service procedures, site processes and operational standards.
  • Ensure service assets, vehicles, tools and equipment are maintained in good working order.
  • Contribute to business planning, monthly reporting and service performance outcomes.

Essential skills and knowledge

You will be a practical, technically capable service leader with proven experience managing field service or maintenance teams. You will be comfortable leading technicians, managing client expectations, coordinating service priorities and maintaining high standards across safety, quality and response times.

The successful candidate will bring:

  • Relevant technical qualification.
  • Strong experience in a field service, maintenance or technical service environment.
  • Experience leading, coordinating or supervising service technicians.
  • Strong HSEQ focus and understanding of safety management systems.
  • Ability to manage client relationships in a responsive, professional and commercially aware manner.
  • Strong planning, prioritisation and time management skills.
  • Ability to work under pressure and manage competing service demands.
  • Effective written and verbal communication skills.
  • Good negotiation and problem-solving capability.
  • Sound computer skills, including Microsoft Office.
  • Exposure to budget preparation, reporting or divisional performance would be advantageous.
  • Certificate IV in Training and Assessment would be well regarded.

What we offer 

  • Salary up to $150k + super
  • Fully maintained vehicle
  • Phone, iPad and laptop provided
  • Monday to Friday, 8-hour days
  • Some travel required across WA
  • Time in lieu for hours worked above 10 hours per day
  • Time in lieu for all weekend hours worked
  • Travel uplifts applicable after 3 nights away
  • In-office service coordination support
  • Stable leadership role managing an established team of 7 technicians

About Brunel

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.

Operating in Australasia since 1997, Brunel has major bases of operation in Perth, Sydney, Brisbane, Melbourne and Port Moresby, which are further backed by the strength and reach of a truly global network spanning over 45 countries, 120 offices and 50 years of successful operation.

Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.

Do you have questions?

If you have any questions or would like to discuss the details of this role, please contact Scott McAdam: 0404 653 603 | s.mcadam@brunel.net

Closing: 04 July 2026

Apply Now

Are you the perfect match for this vacancy? Apply in 5 minutes and let's get in touch!

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Process of your application

Application process & contact

We will now begin examining your application: We will take a close look at your application documents and ask you for additional information if necessary. If your qualifications match our requirements, we will invite you to meet us for the first time.

Project discussion with our customer

If the introductory meeting goes well for you and us, we will arrange a meeting with the customer who has the perfect project for you. This gives you the opportunity to find out more about the customer and the project.

The decision

If you enjoyed the project discussion and the customer is also convinced of your expertise, we will ask you the final and decisive question: Do you want to get started at Brunel?

Introductory conversation with Brunel

In an introductory meeting, we would like to find out more about your interests, ambitions and professional developments. At the same time, we report on working at Brunel and provide information about all career opportunities and prospects.

Welcome to Brunel

Now great times are beginning! With Brunel you have countless opportunities to help shape technological progress. You decide how your career path goes. We support you in every phase of your career. You always have security behind you: Brunel!