What are you going to do 

Our client is seeking a dedicated Customer Service Manager to join their team in Hail City, Saudi Arabia. The goal will be to provide outstanding customer service to the business unit clients by setting customer satisfaction goals, managing customer service performance, monitoring compliance with policies and procedures, and working continuously on enhancing customer experience.

Responsibilities:

  • Assists with budget preparation for the Customer Service department and manages the assigned budget for the Business Director.
  • Assists with drafting, implementing, and executing policies and procedures to facilitate quality customer service experience.
  • Monitors performance metrics for customer service representatives and supervisors and prepare monthly reports summarizing the team performance.
  • Monitors issues and trends related to customer complaints and inquiries, and analyze the impact on customer's experience, and prepares summarizing monthly reports.
  • Oversee the training and performance evaluations processes for both current and new team members.
  • Identifies opportunities to update or improve customer service procedures and makes recommendations to the line manager.
  • Oversee the daily workflow of the team.

Essential skills and knowledge

  • Minimum of 10 years of experience in customer service in water sector, with 5 years of management or supervisory position.
  • Knowledge of Customers account, Billing, Collection, Complains, Meter Reading (AMR).
  • Experience is in Business to Business and Business to Customers.
  • Extensive knowledge of customer service procedures and principles.
  • Strong idea about the business of a Utility Company.
  • Excellent leadership and interpersonal skills.
  • Managing big team of employees.
  • Good understanding of management practices and techniques.
  • Strong analytical and problem-solving skills.
  • Outstanding written and verbal communication skills.
  • Good command of English, written and spoken.
  • Proficiency in Microsoft Office and customer service software.

Closing: 18 July 2026

Apply Now

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Process of your application

Application process & contact

We will now begin examining your application: We will take a close look at your application documents and ask you for additional information if necessary. If your qualifications match our requirements, we will invite you to meet us for the first time.

Project discussion with our customer

If the introductory meeting goes well for you and us, we will arrange a meeting with the customer who has the perfect project for you. This gives you the opportunity to find out more about the customer and the project.

The decision

If you enjoyed the project discussion and the customer is also convinced of your expertise, we will ask you the final and decisive question: Do you want to get started at Brunel?

Introductory conversation with Brunel

In an introductory meeting, we would like to find out more about your interests, ambitions and professional developments. At the same time, we report on working at Brunel and provide information about all career opportunities and prospects.

Welcome to Brunel

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