Introduction

What are you going to do 

A well-established player in the energy cost management space is seeking a Customer Resolutions Specialist to manage incoming queries and customer requirements, upholding a high standard of service for customers and providers alike.

Key Responsibilities

  • Ensure all stakeholders receive the highest level of service and professionalism
  • Respond to internal queries in a timely, appropriate manner
  • Communicate effectively with customers and providers
  • Maintain confidentiality of customer and provider information
  • Maintain A2 and customer documentation, including newly signed LOAs
  • Contribute to improvement initiatives
  • Manage the Service Inbox, actioning and delegating items, escalating to the General Manager where required
  • Resolve queries received via the service inbox, escalating as needed
  • Create and manage cases through to completion, including follow-up dates and summary notes
  • Escalate cases to the Resolutions Manager as required, resolving by set due dates
  • Develop and update internal process documentation for the Service Team
  • Keep internal and external documentation up to date
  • Identify potential savings or improvement opportunities and manage related projects through to completion

Essential skills and knowledge

What You'll Bring

  • Professional qualification/certification or equivalent experience
  • Strong Microsoft Office skills
  • Good interpersonal and communication skills, both verbal and written
  • Strong initiative and resourcefulness
  • Excellent planning and self-organisation discipline
  • Results/goal-oriented approach
  • Customer service experience
  • Energy industry experience advantageous but not essential

What we offer 

Closing: 15 October 2026

Apply Now

Are you the perfect match for this vacancy? Apply in 5 minutes and let's get in touch!

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Process of your application

Application process & contact

We will now begin examining your application: We will take a close look at your application documents and ask you for additional information if necessary. If your qualifications match our requirements, we will invite you to meet us for the first time.

Project discussion with our customer

If the introductory meeting goes well for you and us, we will arrange a meeting with the customer who has the perfect project for you. This gives you the opportunity to find out more about the customer and the project.

The decision

If you enjoyed the project discussion and the customer is also convinced of your expertise, we will ask you the final and decisive question: Do you want to get started at Brunel?

Introductory conversation with Brunel

In an introductory meeting, we would like to find out more about your interests, ambitions and professional developments. At the same time, we report on working at Brunel and provide information about all career opportunities and prospects.

Welcome to Brunel

Now great times are beginning! With Brunel you have countless opportunities to help shape technological progress. You decide how your career path goes. We support you in every phase of your career. You always have security behind you: Brunel!