Introduction

What are you going to do 

  • Senior Communications Manager with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector
  • Coordination and reporting from Customer Relationship Management System (CRMS) based on a Microsoft dynamics platform.
  • This will include monitoring of performance against defined SLA's and recommending actions for improvement.
  • Management and coordination of external communications issued by the Project Affairs Directorate utilizing multiple channels including social media platforms.
  • Working in consultation with 's public relations Dept, ensure the coordination of media communications and briefings issued by the PA Directorate from time to time.
  • Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies.
  • Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications.
  • Prepare and coordinate internal and external briefing material on the progress and status of 's projects and programmes.
  • Act as the primary coordinator for the preparation of the PA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which exceed the approved SLA times for response.
  • Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team.
  • Preparation and updating the Project Affairs customer Relationship Management Plan.
  • Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time.
  • Experienced communications professional focusing on customer relationship management in the infrastructure sector.
  • Competencies in all communications channels with specific skills in media communications and customer complaints management.
  • Management and coordination of customer relationship performance and communications to best practice standards.
  • Ensure consistency in the quality of communications with customers, stakeholders and Government Departments.
  • Management accountability to ensure that the required governance of the department is applied on behalf of PWA.

Essential skills and knowledge

  • BSc or equivalent degree in media/Communication/relevant faculty from a recognized university.
  • 10 years of demonstrated experience in Public Relation and communications.
  • Arabic and English Language Fluency essential.

What we offer 

  • Salary:
    • Monthly Rate in QAR (All Inclusive)
  • Work Schedule:
    • 8 Hours / 5 Days
  • Duration:
    • 36 Months, with possible extension
  • Location:
    • Qatar

Are you the perfect match for this vacancy? Apply in 5 minutes and let's get in touch!

your-application-process[1]

Process of your application

Application process & contact

We will now begin examining your application: We will take a close look at your application documents and ask you for additional information if necessary. If your qualifications match our requirements, we will invite you to meet us for the first time.

Project discussion with our customer

If the introductory meeting goes well for you and us, we will arrange a meeting with the customer who has the perfect project for you. This gives you the opportunity to find out more about the customer and the project.

The decision

If you enjoyed the project discussion and the customer is also convinced of your expertise, we will ask you the final and decisive question: Do you want to get started at Brunel?

Introductory conversation with Brunel

In an introductory meeting, we would like to find out more about your interests, ambitions and professional developments. At the same time, we report on working at Brunel and provide information about all career opportunities and prospects.

Welcome to Brunel

Now great times are beginning! With Brunel you have countless opportunities to help shape technological progress. You decide how your career path goes. We support you in every phase of your career. You always have security behind you: Brunel!